Get tech support for your O2 issues

O2 recycle code s22 Ultra not working

Hi Just upgraded my s21 Ultra to the S22 Ultra with 02 Refresh and wish to recycle my phone and claim the extra £250 payment promotion that is currently available. Can't remember if I ticked that option on my otder, but thought I had and certainly my...

Resolved! Complaint - Signal and Data connectivity

I have constant issues with being unable to dial out or answer calls and when I am able to, they can't hear me or vice versa. I have no data coverage anywhere I go. I am extremely frustrated by this (obviously) and ideally want to know my rights to c...

Resolved! I’ve had £20 taken from my bank but haven’t received the refund

Hi I applied for iPhone XR and £20 was taken from my wallet pay but hadn’t been refunded back

Resolved! Help

i bought a samsung a71 via affordable mobiles.co.uk with a 2 year 02 contract in December 2020 but today my phone has stopped working (stuck looping on start up). I tried to book a repair via the samsung website but it says the IMEI number entered is...

Resolved! Complaint

Hi. I haven’t had signal in my area for over 8 months now. I keep restarting my phone and network settings daily with no luck. Nothing will load unless I’m connected to my home wifi. As soon as I leave my property nothing works on my phone. I can’t e...

MCK code

Hi ,My pck code was entered more than 3 times , now my phone is asking for MCK code. How can i get that?Regards,Sharath

Resolved! My phone never works when I go away on holiday- it’s so frustrating does anyone know why?

Ever since I had my phone stolen 3 years ago on hol and I blocked my sim and ohone until I got a replacement, after this my service had never worked when I have gone abroad, I had numerous phone calls with customer services and been in the 02 shop an...

Resolved! Poor Network Coverage - Ideas

I live in a very rural place. The o2 signal is very poor.I set up wifi calling but I find wifi calling very poor. It does not stay on all the time. I have tried airplane mode, even this does not make it stay on and I have very good fast broadband.I w...

Resolved! Adults web

How can I unlock the adults web

Resolved! Backup Calling

I have a Samsung Galaxy A51 with a SIM only O2 contract.Just recently I've noticed that beside my Data icon a second icon keeps appearing of a handset with a small SIM with a number 1 in it. It signifies "Backup Calling" apparently.Does anyone know w...

O2

Forum Posts