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Forum Posts

Resolved! Alcatel 4g dongle

Is this suitable for use in a mobile home for all devices include TV's? If so is a signal booster outside antenna also available as the area has limited connection (but O2 is best for that area)

GeoffHut by Level 1: Joiner
  • 807 Views
  • 1 replies
  • 0 kudos

Resolved! Phone theft replacement sim and blocks

My daughters phone was stolen 6 days ago. She reported it stolen within an hour or so to 02. We were given a replacement sim which we’ve put in her previous phone. We had no signal after 24 hours so went back to store. They said they were removing bl...

How do you find the live chat?

I have just been told by text message following two calls with people at O2 that my old number has not ported, despite my giving them a PAC code over the phone twice today and having been told it would be fine. I phoned them up and they say they are ...

Resolved! Failed port from PLAN.com

Ported my number from PLAN.com to O2 and now can’t receive calls from non-O2 numbers. Customer service have been useless - what can I do?

Resolved! 5g not working?

I recently got 5g sim card and my phone is Lenovo Legion Phone Duel 2 which is 5g ready. However, im only seeing 4g or 4g+ signals. Is it a matter of my location? I live in Cambridge.

Patpat04 by Level 1: Joiner
  • 1114 Views
  • 1 replies
  • 0 kudos

Resolved! Signal never above 2 bars

My signal is very bad and has been since I upgraded. Have check the area every month and it’s still not been fix. I’m paying for an iPhone13 and I would expect to have more then 2 bars of signal.

Jodie-May by Level 1: Joiner
  • 3942 Views
  • 1 replies
  • 0 kudos

Resolved! spend cap not working

i have a 10£ cap but it seems that it isn’t working!?i am nowhere near the limit

xsMax_db by Level 1: Joiner
  • 914 Views
  • 1 replies
  • 0 kudos

Resolved! Repairs

Hi I dropped my phone in the bath I'm wondering if you would be able to repair it or send one out which is the same as I'm still paying for the phone

Keden_02 by Level 1: Joiner
  • 580 Views
  • 3 replies
  • 0 kudos

Resolved! Dual sim no network coverage on e sim

I am in Greece and have an SE which I use with dual sim (Greek) and e sim (UK) it has been working no problem but now has no network coverage all settings have been checked and cannot see the problem

PaulBis by Level 1: Joiner
  • 1628 Views
  • 1 replies
  • 0 kudos

Resolved! Sudden No SIM connection

Since lunchtime yesterday my phone is showing no SIMThere are no network issues - full signal availableI've rebooted the phone several times.What should I try next?

Cait1 by Level 1: Joiner
  • 435 Views
  • 1 replies
  • 0 kudos