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Forum Posts

Resolved! Old SIM left in recycled phone

I accidentally left my old SIM card in my phone when I sent it to O2 recycle. Is there any way that this could be used for fraud and if so is there anything I can do to prevent this? Thanks!

Meg2 by Level 1: Joiner
  • 570 Views
  • 3 replies
  • 0 kudos

Resolved! Merging two accounts

Hi I have got a family plan with two accounts. Currently I can only see one account on my phone and I need to 'merge' the two accounts together so I can see both account information on my phone. How do I merge them together please? Thanks

sianie72 by Level 1: Joiner
  • 573 Views
  • 3 replies
  • 0 kudos

Unlocking S5

I have an Samsung S5 which I want to use with other networks and not just O2.I asked for an unlocking code and O2 sent an 'unlatching' code. After 2 attempts, it still didn't unlock.Can O2 offer another code? I think it only has 1 attempt left before...

Ian13 by Level 1: Joiner
  • 810 Views
  • 6 replies
  • 0 kudos

spoofed mobile number

I know this subject has been covered on earlier posts, but getting through to o2 support about my mobile number being used by someone other than myself is almost impossible at the moment, I have tried the various option as advised by O2 gurus without...

terry56 by Level 1: Joiner
  • 695 Views
  • 4 replies
  • 0 kudos

SIM not verified after buying new iPhone and tariff

I currently have an iphone 7 with sim only contract. Yesterday I bought a new iphone (on a 2 year contract) and changed my tariff. I am waiting for the new phone to arrive but since then my SIM card says it is not verified and I cannot get network co...

Resolved! Need PUK code but unable to receive verification on my broken phone

Hi, I dropped my Samsung S6 so now the touchscreen is black and no longer working at all I need to access the PUK to be able to insert my monthly PAYG Sim into my new phone but won't be able to get verification on my broken phone. Can I have it sent ...

Signal Problems in South East UK (Kent)

We have been having on going issues with the Data signal and generally phone signals (unless standing in the corner of your garden) in my village for a number of weeks now, O2 cannot confirm what the issue is but their signal checker says all is ok n...

Mlawrence by Level 1: Joiner
  • 578 Views
  • 1 replies
  • 0 kudos

SIM Card troubles in Router

I have been having teh same issue over the last couple of weeks, I have a normal SIM with unlimited data/call/texts and it been working fine for teh last year,I use the SIM within a TP-link AC1200 Archer MR600 and is used for DATA only, as I say been...

Mlawrence by Level 1: Joiner
  • 2167 Views
  • 8 replies
  • 0 kudos