Re: Why has my 4G been switched off?

DebbieB · ‎30-01-2022

Switched off with no explanation. No unpaid bill. Lots of data left in monthly allowance. No network problems in area. No 5G to replace it.

pgn · ‎30-01-2022

Have you checked it is not something local to your area, @DebbieB - tips for how to check in here: Guide: How can I sort out my network issues?

Links to O2 Social Media Team here

MI5 · ‎30-01-2022

@DebbieB

Just reboot your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎01-02-2022

@DebbieB how are you getting on with this one? Are you still having issues with your 4G connection?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

ShivT · ‎27-10-2023

Hi my 4G has been switched off without warning. No amount of resetting the phone works….

ShivT · ‎27-10-2023

Doesn’t do anything

ShivT · ‎27-10-2023

Mine too. Utterly infuriating. Have had to leave work and come all the way home to access wifi in order to get on to chat in the hope they can help - not at all happy with 02