I have just indicated that I am leaving. This was a mistake so please cancel request. I was trying to get an answer on accounts.
i have been an o2 customer for many years and will remain one but please resolve this problem.
i was in your store in Edinburgh and asked for details of my account because it had been going up. I was advised that I had two accounts. My number is *********** . I was advised that I was also being charged for ***********. This is not my account and never has been. I rang the number and got a “not available” answer. You will no doubt be able to check that this number has never been used by me. On the advice from your store I cancelled the account and got your “sorry to leave us “ response.
can you please explain and also credit my account with all the charges made on this number.
many thanks
