Hi, I wonder if any of you guys experienced this before as I am running out of ideas...
I'm the owner of iPhone16e with dual e-sim installed on it, one of which is O2 which I have purchased about 2 months ago. Ever since installing the e-sim, every now and again my sms texts will fail to send (the standard iphone red exclamation mark next to the message saying message not delivered)...if I hit resend straight away it works fine. This happens regularly, in multiple locations and texting to multiple contacts. I have imessage turned off, have reset network settings, have been putting phone on flight mode and off, have turned on and off, everything that O2 had suggested that I do and this still did not fix the issue.
Apparently a ticket to network team had been raised, someone gave me a call few days ago and asked bunch of questions and made suggestions (all of which I followed with network settings reset etc.) and still nothing. Yesterday they called me again asking all the same things which makes an impression that there was nothing done since...it's just ever so frustrating!
Not also to rule out handset issue, I've run some tests from the other provider e-sim that I have installed and that works perfectly fine, not a singe message failure....which to me proves the point that this is a provider issue rather than phone fault.
Has anyone experienced this in the past? Have you had any luck fixing it somehow?
