Volt benefits for o2

[Ds173893]

I have set up a new contract on my account in October. Since then I have spoke to several people to get my volt benefits added, this still hasn’t been applied and is becoming very frustrating can someone help please.

[MI5]

@Ds173893 

Make sure your addresses match exactly on both your virgin and O2 accounts then message O2 on Social Media on Facebook or Instagram https://www.o2.co.uk/abouto2/social-media

Bigger benefits - Volt 

[pgn]

Check that the addresses you use for both your Virgin Media contract and for your O2 Contract match @Ds173893 

You can contact O2 on 202 or via Instagram or Facebook messenger - links for those here: https://www.o2.co.uk/abouto2/social-media.

Contact number for VM is: 0345-454-1111

Bigger benefits - Volt 

Good luck!

[Ds173893]

The address matches as I have received volt benefits on my old contract 

[Ds173893]

The address matches as I have received volt benefits on my old contract. Also I have contacted the customer service team on several occasions, with no success.

[MI5]

@Ds173893 

You'll need to keep trying via social media.

Our go to guy, @Dave-O2 is leaving and won't be around much now, so unfortunately, unless he can do something in his limited time left, you have no other option.

[Ds173893]

@Dave-O2 are you able to assist with this please as I need the urgently rectifying as I need the additional benefits for abroad travel next week.

[pgn]

You say you have a new contract. Make sure the addresses match exactly on the new O2 contract and your current VM contract. Do not assume that your old contract did, so your new one does, @Ds173893 

Then persist with O2 via either Instagram or Facebook as outlined here  https://www.o2.co.uk/abouto2/social-media

There is no other way forward at this point. Good luck!

[Dave-O2]

Morning @Ds173893 

I have your PM and i'll try and fix this before i leave for good at the end of day Monday 👍