Account says Volt eligible but benefits not added and travelling in 5 days!

[RKC]

Thanks in advance for any help/guidance.

I took out an O2 contract on 29 June and Virgin Media went live at the same address on 15 July (VM account is in my husbands name)

I contacted 202 to get Volt activated and gave them all the VM details that they asked for and they said it would be active in up to 14 days.  14 days passed and after reading some posts on here, my husband contacted the Social Media team on my behalf (I don't have any social media accounts), and they said to contact support.  I did this and they said that my account was showing as eligible and it must be a technical fault as to why the benefits hadn't been applied.  Then they asked about the VM details and then came back saying that it wouldn't apply as it would fail the three way check for name, address and email.  Husband happened to overhear this and told them that it was only address that needed to match, they went away and eventually came back saying he was correct and that it would be applied within 14 days.

I'm going away next week and the Volt benefits were one of the main reasons I moved to O2.

Is there anything else I can do/people I can contact to try and get this applied before I go away?

Many Thanks 

[madasaf1sh]

@RKC 

It sounds like the address doesnt match, have you spoken to Virgin Media and asked them to confirm the details that they hold for you, as yes the address needs to match, but it needs to be the same on both sides. 

Virgin can be contact on 0345 454 1111 

I will also tag our community manager to see if he can help, but in the mean time I would speak to VM and ask them to confirm the details match what you have on your o2 account. 

@Dave-O2 can you help here at all? 

[RKC]

Hi,

Thanks for replying,

Virgin confirmed to me by email that I'm Volt eligible on the 8th August. 

Also, I forgot to mention that my husband has managed to get his Volt activated after chasing with support a couple of times and the addresses on O2 are identical for both of us.

Thanks

[MI5]

@Dave-O2 had to add it to one of my accounts.

Apparently the issue is being looked into.

[Dave-O2 · Accepted solution]

Thanks @madasaf1sh, @MI5 

@RKC Please drop me a PM with the mobile number and i'll get this sorted 👍

[RKC]

Thanks @Dave-O2 

Just sent you a PM.

Regards

[RKC]

Resolved by @Dave-O2