Validation codes

[Jjr2]

My Samsung phone stopped working on m, so ordered a iPhone and ever since set up I can’t receive validation codes from WhatsApp and a few other apps. Anyone else have this problem? Can o2 help me if I get through on the phone or o2 App? Never had this problem before. 

[MI5]

@Jjr2 

Try customer service to check account as you need differentt settings for iPhones.

Guide: How to find help & contact O2 

[madasaf1sh]

@Jjr2 

You might need to speak to WhatsApp, as I am not getting Verification messages through and it took 3 attempts on a Spusu sim which is completely separate to o2 on an iPhone....

Have you tried the Phone call option??

[Jjr2]

Got through to o2 customer services, got told I need to contact Apple care. I have read a lot of people having same problems so not sure if it will get sorted. Thanks all.

[madasaf1sh · Accepted solution]

@Jjr2 

Try Meta support they maybe of more help than Apple Support...

[Jjr2]

@madasaf1sh @Thanks I will try this.