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Old Mobile Number accessibility

Accessibility
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Hi,

I had an O2 mobile No. some years ago. I need access to that number from 2016-2017. I've been with another provider since 2019 but need access to old O2 records. Anyone able to help please?

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madasaf1sh
Level 77: Grand Master
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@Accessibility 


You have next to no chance of getting access to the number as it will have been recycled by now, or any records relating to it, as o2 only need to keep records for a max of 7 years but only for certain transactions such as financial. 


Your only option is to raise a DSAR or contact the o2 DPO https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-yo...  And see what if anything they can provide..

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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madasaf1sh
Level 77: Grand Master
  • 10769 Posts
  • 58 Topics
  • 3111 Solutions
Registered:

@Accessibility 


You have next to no chance of getting access to the number as it will have been recycled by now, or any records relating to it, as o2 only need to keep records for a max of 7 years but only for certain transactions such as financial. 


Your only option is to raise a DSAR or contact the o2 DPO https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-yo...  And see what if anything they can provide..

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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Accessibility
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Thanks for that. I'll try as you suggest. Most obliged.

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madasaf1sh
Level 77: Grand Master
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Good luck, and they have 40 days to come back to you with any information, and most companies take the full 40 days 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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