Today I switched to a different provider but my phone number did not follow me as expected. In fact, the old sim died but the phone number id not transfer. I contacted customer support for the new mobile provider and they blamed O2 for the issue and do not know when (if?) it will be sorted. Now, I had that phone number for many years and I had several providers and I have never faced an issue like this….I am appalled how can this happen. I contacted ofcom too but who knows when the issue will be resolved….
It's the responsibility of your new network to sort this out with O2.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Especially as you need to give at least 24 hours for the port to complete.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
