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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! New iPhone Delivery

I have waited in all day for the delivery of my new iPhone. It has not arrived but I cannot find any way of tracking it because I cannot log in to My O2. Can anyone help?

GAR4898 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Problem transferring O2 PAYG number to O2 Pay monthly

I have been using O2 PAYG phone for a number of years. Last weekend I ordered a new Pay Monthly phone online with 12 month contract. I want to have my old PAYG phone number transferred to my new Pay Monthly phone and have carried out the instructions...

Resolved! Network Issues

I have been having Network issues for 2 days now and there is no option to do an online chat anywhere on the website. If there is it is very well hidden. I use my mobile for work and cannot diall out or receive calls all of the time and need this res...

Enzo by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! VOICEMAIL - trying set up

I'm trying to get my voicemail setup but keep getting the same error message... "try again later"

RP3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Billing - DD

Hi My account has recently been paid and shows paid on my last bill but showing up as an outstanding balance still remains. I am unable to speak with anyone regarding this as it redirects me to the MyO2 app and when going through the phone no it also...

Resolved! Direct debit

hello, can some one suspend my payment that is sure I need it moved for a couple weeks as my work messed up my pay and said it can take up to 14 working days to receive this months pay

Nathan10 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Final bill

Hello I need to pay my final bill could you tell me how?

Jessica11 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Upgrade order

I’ve placed an order but the phone I wanted is out of stock, how can I change the order?

MV11 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Porting number from Vodafone to O2

I've recently joined o2 from Vodafone and have a PAC code from them so I can port my old number.I tried calling customer support on 202 but after going through the IVR options I assume because lines are busy, it wont connect.I don't want to have to g...

Resolved! I'm trying to call a number in Ireland

I've been trying to call a number in Ireland, but nothing happens. It's as though my phone is blocked from calling international numbers, but I've no idea why that would be.Any ideas?

Matt1180 by Level 1: Joiner
  • 1 replies
  • 0 kudos