Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

Screenshot_20231007-210417.png Screenshot_20231008-031712.png Screenshot_20231001-031921.png Screenshot_20231007-113140.png
Grammo by Level 1: Joiner
  • 3005 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5074 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15921 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8107 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7477 Views
  • 6 replies
  • 0 kudos

Data issues

Hi, I upgraded to sim only 2 weeks ago to have 30gb of data. A few days later I got a text to say I’d used 80% of my data, on checking my account it was showing I had 1gb of data (which is what I had before the upgrade) I called and spoke to one of y...

Pebbles by Level 1: Joiner
  • 164 Views
  • 1 replies
  • 0 kudos

Signals

My signal strength has been very poor if any since my contract ended

ABlank by Level 1: Joiner
  • 148 Views
  • 1 replies
  • 0 kudos

Phone not making calls

My phone is not making calls, is this an O2 SIM issue? Network coverage is good and my package has unlimited minutes.

Dunnk by Level 1: Joiner
  • 254 Views
  • 2 replies
  • 0 kudos

Can's sign in

I can't sign in to my 02 because I am not receiving the verification email.

Jacq by Level 1: Joiner
  • 167 Views
  • 1 replies
  • 0 kudos

Call failure

I am unable to make or receive calls 

Zoe79 by Level 1: Joiner
  • 173 Views
  • 1 replies
  • 0 kudos

Wifi access

Hi, I cannot get wifi even when I have wifi switched on and data roaming enabled. I am a rennet transfer from Virgin mobile, can you advise?Thanks

TS08 by Level 1: Joiner
  • 148 Views
  • 1 replies
  • 0 kudos

virgin to O2 switch

my sim stopped working after the virgin to O2 switch over Cant phone or text anyone

scott01 by Level 1: Joiner
  • 227 Views
  • 1 replies
  • 0 kudos

Resolved! 0800 Numbers

I have just switched to O2 and kept my existing iPhone. I am unable to call any 0800 numbers. I have used my colleagues Vodafone mobile and was able to call 0800 numbers. Any advice welcomed. Thanks.

DPatch42 by Level 1: Joiner
  • 603 Views
  • 3 replies
  • 0 kudos

Resolved! Cut off

Hi, I contacted o2 yesterday and you cut me off to cancel my Apple Watch plan and the representative just cut me off. I didn’t want to cancel my phone plan, just my watch plan. I need my service plan back

Naveeenx by Level 1: Joiner
  • 523 Views
  • 8 replies
  • 0 kudos