Get tech support for your O2 issues

Resolved! "Something went wrong" on step 3 of 5 of checkout process

Hi, I'm trying to upgrade my device to a newer model and keep getting a "something went wrong" error on step 3 of 5 of the checkout process. This has been happening for a few hours now and I need to complete the order before April 1st. I have tried f...

Sim on current phone disabled after doing upgrade

I've just been hung up on by the O2 phone help service because apparently the phone lines are busy and will take beyond 8pm to get to me - nice. My problem? Yesterday I chose to upgrade both my tariff and phone. Phone is not arriving until tuesday - ...

No signal

I have switched SIM cards and now neither phone has phone signal not acceptable sort it out it’s been 5 hours and lots of stress I have been with o2 for 20 years but will leave if this is not sorted out I can’t speak to a person

Lost number

I bought a o2 sim card on 28/3/24 & moved from Tesco. I sent a PAC code on 28th to keep my old number. As it was Friday, I left it until Tues to call as the number did not work. I have had to call 4 times this past week, each time they said it would ...

Unblock my phone number on a new device

Hi there, I blocked my phone number because my phone got stolen. Can you help to now unblock my phone number and I can use another device with the same number please?

Resolved! 5G

I have an O2 pay monthly contract from Nov 22 - plus an Iphone 13. I can't 5G see in settings on my phoneDoers this mean my Sim doesn't have 5G?

Signal problems

I've had no signal since last night. Service saying 'no service' and 'SOS calls only', I've tried turning phone on and off a few times, I've tried restarting, I've turned aeroplane mode off and on and still nothing. Any advice?

Unable to receive calls after turning off divert whilst abroad

Hi I had to urgently go abroad, I turned divert calls to voicemail. I am still abroad and wanted to be able to receive calls. I have tried ##002# and it says failed, then I was told to turn off my voicemail by dialling 1760 and it says Messaging clea...

Resolved! Can I add an Esim device to a phone contract?

Hi, I am thinking about migrating across to O2 from 3, I am specifically interested in the 100GB 24 month airtime sim only plan.I have a Tickwatch 3 pro Esim smartwatch that runs Gear OS 3 and would like to know if I can add it to the phone contract,...

Resolved! Help- overseas and can’t log in

Hi - I’m overseas with work and received a text to set up a bolt on which I am sure I already have. I can’t log into my account as ever since volt was applied the app doesn’t work other than showing me my personal and just sends me in a circle of hel...

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