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Forum Posts

viewing bills

I have a business account and viewed bills online before and now it says the page can't be found. It's not a wrong address, I clicked a link on my account page, so it's the page thats brokenI have also tried other browsers. the same message appears e...

Dimps by Level 1: Joiner
  • 174 Views
  • 1 replies
  • 0 kudos

Sim blocked

I need a puk code my sim is blocked when I sign into my 02 account it's saying it's sent me a 6 digit code for confirmation but because the SIM card is blocked I have no service or signal I'm not receiveing the message with the code and I'm in work h...

JM13 by Level 1: Joiner
  • 195 Views
  • 1 replies
  • 0 kudos

Booking returns reference number

I have already rang and spoken to someone regarding sending my Samsung fold 4 back for repair as there is a software problem. I didn't get a booking returns reference number from them to fill out the royal mail returns form. Thank you

Mt25 by Level 1: Joiner
  • 255 Views
  • 1 replies
  • 0 kudos

Converting a physical SIM to an eSim in an Apple iPhone 16

I've put my physical nano SIM from my old phone in a new iPhone 16 with iOS 18.This is all working fine without issue. I then tried the "Convert to eSIM" in the iPhone 16 settings, but this fails with this error: So I was wondering if anyone else had...

eSIM.PNG
biscuits99 by Level 2: Apprentice
  • 643 Views
  • 5 replies
  • 0 kudos

Mobile data O2 Not working !! 😕

I have my O2 number for some years now. My signal went from 4G and working fine. To showing H+ or even worse...E. and no proper signal or connectivity for last 2 months! What is happening to your 4G signal O2? This is outdoor and inside. West London ...

Nico1 by Level 1: Joiner
  • 742 Views
  • 3 replies
  • 0 kudos

transferring esim

i just purchased a new iphone and would like to transfer my o2 esim to it. the ios esim transfer process doesn't work. is there a way to get a qr code from o2 i can scan to install the esim?the o2 app says i should call support, but i'm also abroad i...

iirpm23 by Level 1: Joiner
  • 3529 Views
  • 6 replies
  • 0 kudos

Voicemail Notifications

Following upgrade to my account getting constant notifications for voicemail when there is no actual message. Running latest version of ios18 on iphone - never had this problem before. Remedies?

Durotrige by Level 1: Joiner
  • 239 Views
  • 1 replies
  • 0 kudos

Resolved! Unable to receive incoming calls or texts since porting my number to o2 from vodaphone

My number was ported from vodaphone to o2 on Thursday and since they have done it I can only receive calls from o2 network. have called customer service many times and still not solved. I have been to store and they have checked settings, done phone ...

MrsD2 by Level 1: Joiner
  • 15330 Views
  • 61 replies
  • 0 kudos