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Forum Posts

Resolved! Esim qr code

I have new iPhone 15 says I need qr code to activate esim

Lorna121 by Level 1: Joiner
  • 197 Views
  • 1 replies
  • 0 kudos

Phone number crossover

My partner recently took a contract out on my account. She requested to have her old number from her pay as you go sim transferred to her new phone sim which we got told will be done. We have been into our local store in Ipswich everyday since Friday...

Keiran17 by Level 1: Joiner
  • 684 Views
  • 6 replies
  • 1 kudos

Esim

I left a message here yesterday but cannot find it.My Esim is still not working, I have no idea what to do with my phone, as I cannot make a call as my phone has no sim, yet the long number I have entered in the phone says it is either wrong or has b...

Returns Reference Number

Hi, I am returning a phone I ordered online with O2. Royal mail is asking for my O2 Returns Reference Number. I want to be sure that the Returns Reference Number is the same as the Tracking reference seen in the return form that O2 has emailed to me?...

Slendav by Level 1: Joiner
  • 191 Views
  • 1 replies
  • 0 kudos

No signal

I have no signal or data

Nik8 by Level 1: Joiner
  • 235 Views
  • 3 replies
  • 0 kudos

No signal

I have no signal 

Nik8 by Level 1: Joiner
  • 182 Views
  • 2 replies
  • 0 kudos

Resolved! How do I contact o2 to receive money owed to me

Hi, I've paid my final bill already. O2 sent a text message letting me know that I was overcharged. It states I'm to get in contact to retrieve my money. I've tried my o2 account and I have phoned a few different numbers to no avail. I'm guessing as ...

Arly2 by Level 1: Joiner
  • 195 Views
  • 1 replies
  • 0 kudos

Call disconnect

Prior to January/February 2024 I had little or no issue with phone calls. Since then there is a growing issue with phone calls randomly dropping out - this morning one call dropped out twice with a known caller who lives within 6 miles of my home. I ...

CW35 by Level 1: Joiner
  • 182 Views
  • 1 replies
  • 0 kudos

Migration to the new billing system

Hi all, This question might be asked a number of times, but I need some tech support here.On April 30th I received an email about new billing system and requirement to contact O2 to keep my number as they failed to transfer me automatically.I did it ...