Get tech support for your O2 issues

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Resolved! refund

Hello, i put £20 on my phone the other day to update my tariff but i had changed it just after updating it from the £10 one too £20 & it still took the £10 & ‘gave me my tariff’ been trying to use my data since yesterday to realise it’s took my money...

Resolved! Data allowance

Help!!! We’re in France and our Data allowance hasn’t changed since we left the UK over a week again. I know we can use the Telefonica masts over here but our data allowance isn’t being updated and we don’t want to come home to huge bills!!! We’ve tr...

Resolved! New sim not working

Bought new iPhone SE. Sim supplied didn't work so installed one from old iPhone 5s. This worked but no 5G.So asked O2 for new sim. They agreed to do this but then removed my signal.I have no idea when I will get the new sim so am at a bit of a loss a...

Resolved! Fraud

Hi, carphone warehouse called me offer me Samsung Galaxy s20ultra by mistake they sent me wrong phone I sent back again they sent me wrong I sent back now they saying we don't have your right order more they said we refund you but they did not yet O2...

Resolved! Will the mobile phone balance be lost if I transfer the sim into a new phone?

Will the mobile phone balance be lost if I transfer the sim into a new phone?Is the mobile phone balance linked to the sim or the mobile phone that I topped on?

Resolved! No service

Hi, my phone keeps saying drop out all its service, I’m having to turn the phone on and off to restore it. This is happening about 6/7 times a day.

Resolved! Spain Data

Hello, I am in Spain and my data will not work. I have travelled to Europe this month before and everything has been fine. I have even added a bolt on and nothing will load. What can I do? Thanks

Resolved! Wrong phone number

Hi, I recently switched to 02. My old phone number seems to have moved over, but when I send text messages they are from the temporary I got while I was being moved over from Giffgaff to 02 so the recipients don’t realise the messages are from me. Ca...

Resolved! Does Sony Xperia 10 II have?

Does my Sony xperia 10 II have wireless charging on it? And if so how do o get the setting to turn it on.

Alcatel 4G WiFi device

I have just received an Alcatel 4G portable WiFi device (Linkzone 4G LTE Cat 7 mobile WiFi). I’m having issues connecting it up. It says to put in the IP address in the browser but when I do it comes up with “this site cannot be reached” and I can’t ...

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