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Forum Posts

I cannot log onto my account

Hello, I cannot log into my O2 account. The username and password are correct, but the authentication message that is supposed to be sent my mobile number never arrive. Could you help me please?

Anonymous by Not applicable
  • 240 Views
  • 2 replies
  • 0 kudos

Cant recieve calls or texts but can send and phone out

Had no joy with customer service everything they have suggested has failed. Reset network settings - didnt workRe-type phone number in the phone app, then network reset then power down phone - didnt workiMessage also wont activate on phone number. Th...

awarby by Level 1: Joiner
  • 302 Views
  • 2 replies
  • 0 kudos

No available operators when abroad

Hi allWhen ever I travel to an EU country I cannot get online as there are no available network operators in manual search my roaming is switched on.

Pigsboson by Level 1: Joiner
  • 216 Views
  • 2 replies
  • 0 kudos

Returning a order

I was meant to do a switch up through the o2 app …however this ended up being a normal order … to which I cancelled when I received the phone. I was within 14 days so I was sent a bag to return the unopened iPhone 16 pro max in. I sent this via the r...

Daz2 by Level 1: Joiner
  • 282 Views
  • 4 replies
  • 0 kudos

Unable to log in

Hello. I am trying to log into my O2 account however my original account was linked to an old phone number so I am unsure how to log in for my current phone number.I wasn’t sure if I had used a different email for my current phone number but I get em...

AF4 by Level 1: Joiner
  • 201 Views
  • 1 replies
  • 0 kudos

O2 sim won't work in US on Oppo phone

I'm presently in the US using an Oppo A96 dual Sim phone. The other sim is a Three Payg. When I arrived both connected to T mobile but had no 4g coverage so I couldn't get online. After a lot of work I got the 3 sim to connect to Verizon and 4g but t...

Can't login on the desktop site

I've not been able to login my account on the desktop site for months. Every time I enter my login details it says it's sent a text with a code to my phone but the text never arrives. Does anyone have aa solution for this? I've tried multiple browser...

Dazza76 by Level 1: Joiner
  • 572 Views
  • 10 replies
  • 0 kudos

Ordered eSIM in error

I’ve just changed my contract package and ordered an eSIM in error as my phone is incompatible - what should I do?

Rubyred99 by Level 1: Joiner
  • 268 Views
  • 4 replies
  • 0 kudos

Resolved! Is RTT available on O2

I have no voice now and understand that RTT makes use of text in a phone call . is it available on Pixel 8 and O2