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Forum Posts

No signal or mobile data

Good morning, the past few days I've been unable to use my mobile data. This morning I have noticed I have no signal whatsoever (no bar strength at all). I pay monthly and currently unable to use my phone outside of the house at all.

LucyaHaz by Level 1: Joiner
  • 165 Views
  • 1 replies
  • 0 kudos

unable to make and receive calls while abroad

Does anyone have contact details for technical support?I have been on the phone with the support teams for days and no one can resolve the issue. I am abroad, my package covers Europe, but I can only receive text message - I can not send them, I can ...

Resolved! Porting

I have been advised about a PORTING, but no number is given. What does it mean

Jayess34 by Level 1: Joiner
  • 328 Views
  • 1 replies
  • 0 kudos

Mobile data

Hi I’ve recently transferred my number into my new 02 phone. I don’t have any signal at all? Only works on WiFi. Worked yesterday but nothing today

Marcusk33 by Level 1: Joiner
  • 222 Views
  • 2 replies
  • 0 kudos

Phone signal cuts out

Whenever I make a call I keep getting blanks like the signal is cutting out. The issue has een happening over the past few months and is getting more regular

Empeb by Level 1: Joiner
  • 256 Views
  • 3 replies
  • 0 kudos

Transfer ESim

My phone broke and I have a new phone and need a new qr code for the esim but can't work out how to do it

Wexer by Level 1: Joiner
  • 327 Views
  • 2 replies
  • 0 kudos

Resolved! Can't login to my account

I am having problems logging into my account.It mentions using a different number to access my account.

PScyner68 by Level 1: Joiner
  • 407 Views
  • 3 replies
  • 0 kudos

Resolved! Can’t make a payment

My calls have been blocked so I can’t make a payment this way. I can’t gain access to my app so I also can’t make a payment via this. I need help

Tony381 by Level 1: Joiner
  • 372 Views
  • 3 replies
  • 0 kudos

Network issue

My phone is showing I have data and 4G however I can’t use any off my apps or anything that requires data. why is this?

Mobile data not working

Hi! My mobile data isn't working. Although I get signal bars and the 4G logo appears and I am able to receive text messages, I cannot use data to browse the web or apps or use iMessaging. I have reset network settings on my phone and tried the SIM in...