Get tech support for your O2 issues

Resolved! Changing from pay as you go to new phone keeping my existing number.

How do I change from a pay as you go tariff to to a new phone with O2 keeping my number. What is the process?For example,1. Get new phone 2. set up new phone 3 transfer number to new phoneor 1. Transfer current phone to monthly plan2 Get upgrade phon...

Resolved! Spend cap

Would a zero spend cap stop me making an overseas call from the uk ?

Resolved! Sim not working

Hi, some reason all of a sudden my Sim is not working. I have a virgin sim but as virgin partnered with O2 I have been registered with 02 for a long time now and there has not been any issues. But, now when I try and make a phone call, it says not re...

PUK Code not available

Ok, so transferred to O2 (beginning to wonder why...) - got a temp sim, and waited nearly a week for my old number to be ported over. Advised today that it now had been - no other information on what to do to ensure that the temp number on the sim wa...

Data

My account page says that I have 2GB of data, my phone says that I have no data. I suspect that the problem stems from the change over from Virgin. Any help will be appreciated.

Resolved! Can’t log on my account

My passwords changed and won’t let me track my phone

Payment

Why did I payed £30 and didn’t get any data’s?

Can’t send sms on iphone

Tried the guide posted often, tried forcing a network refresh, tried off and on again. Still can’t send sms messages since a couple of months ago. Used to work fine. Can’t find any sms related settings on iPhone other than enable or disable. any help...

Resolved! Scam

Hi, I am getting scam calls on my account and when I call 202, they send a unique 6-digit code through the same O2-UK number as the 202 service, I don't know what to do or who to contact for Cyber Security. Kind regards,Aaron

Resolved! Apple Watch Ultra 2 ‘Error 15’ message

Good evening, I have had my ultra for 4 months now, and have been unable to connect it to cellular. I’ve spoken to tech support (turn on/turn off, uninstall/reinstall etc etc) but no joy. can anyone on here assist please?

O2

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