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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3418 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5241 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16515 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8341 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7712 Views
  • 6 replies
  • 0 kudos

Signal issues

Hi, I’m having major issues with obtaining signal, I’ve had no service for days, almost like there’s restrictions possibly to my phone. I’ve been a customer for years and never had this problem before. Please can you help

Dean1990 by Level 1: Joiner
  • 156 Views
  • 1 replies
  • 0 kudos

Resolved! prime

how do i cancel prime ? 

block number

Hey team,I need to block 1 number calling out/in and text in/out.Can you do it for me please?

Nata1 by Level 1: Joiner
  • 193 Views
  • 2 replies
  • 0 kudos

call rates

Hello, how do i find out if calls to 03 nos. are included in my free calls? As usual i can't find the answer in the amazingly well designed website. My tariff gives unlimited calls and texts and is pay monthly.Thanks very much.Ps. I don't have a smar...

Rowan by Level 1: Joiner
  • 414 Views
  • 6 replies
  • 0 kudos

Losing 4g

Hi I keep losing my data network, I have to toggle airplane mode and it comes back on replaced with 3 sims and 2 phones so far still not resolved

Network6 by Level 1: Joiner
  • 132 Views
  • 1 replies
  • 0 kudos

Age verification

Hi,I recently bought a mobile router, which has its own sim and mobile number. I am trying to remove age verification, and on the website it says that I have (see screenshot). However, I still do not have age verification removed as I have tested it....

Rjl123 by Level 1: Joiner
  • 287 Views
  • 4 replies
  • 0 kudos

Text messages being sent by old nuber

We have recently changed the mobile number for my wife's phone but when she sends a text message, the recipient sees it come from the old number even though the old number has been deleted. Can anyone please explain why? Thanks

Ertltaff by Level 1: Joiner
  • 143 Views
  • 1 replies
  • 0 kudos

My o2 app not working

Hi I am trying to log in to my o2 app and it’s not letting me it keeps saying it’s not available for me yet and if it hasn’t canned in 48 hrs to contact someone but I have had this app for over a year and it’s been fine now I suddenly can’t log into ...

Resolved! Changing email addresses

I need to change my email address from tcdorman**Personal info** to tcdorman54**Personal info**. How do I achieve this?.

Dorsetman by Level 1: Joiner
  • 254 Views
  • 1 replies
  • 0 kudos