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Forum Posts

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Portugal roaming: No text messages

Hello everyone, I am currently in Portugal and something very strange is happening. - I cannot receive text messages sent from outside Portugal (this means UK services/websites that send OTPs, friends in the UK, etc).- However, I get all messages fro...

RS77 by • Level 1: Joiner
  • 1176 Views
  • 6 replies
  • 0 kudos

Phone number stopped working/Porting problem

My phone number which I have been using for over 20 years has suddenly stopped working on 3rd of April and ever since I called O2 customer services everyday (I have spent a total of 38 hours on the phone to date)Every single customer service represen...

SimonMor by • Level 1: Joiner
  • 2289 Views
  • 11 replies
  • 0 kudos

Resolved! iMessage Activation Error

Hi, My iMessage isn’t working with my phone number since starting the porting process from EE on 17/12. I’ve tried all the troubleshooting techniques and still nothing is working. I am also not receiving some texts which is an issue, and I’ve spoken ...

sof021 by • Level 1: Joiner
  • 1284 Views
  • 2 replies
  • 0 kudos

Resolved! Daughter can’t call or text me?

Hope you can help, since yesterday, my daughter can’t call (goes straight to voicemail) or text me? I can call her/text her, other daughter on O2 and son Vodafone can get through, just not my daughter on EE? I use a Nokia phone and don’t think I coul...

oldJean by • Level 2: Apprentice
  • 1652 Views
  • 6 replies
  • 0 kudos

SMS delay

SMS messages to my O2 number are not being received until I log on to O2 with one-time confirmation code. This is causing problems with online purchases. Can you help?

TEH by • Level 1: Joiner
  • 547 Views
  • 2 replies
  • 0 kudos

E Sim only contract

I commenced a E Sim only contract with O2 yesterday however i cant seem to make any calls or receive text messages, When I log onto MyO2 it sends a text message for information clarification however I'm not able to receive the text message and the on...

ST1968 by • Level 1: Joiner
  • 482 Views
  • 3 replies
  • 0 kudos

No service

I have no signal at all

12131 by • Level 1: Joiner
  • 510 Views
  • 3 replies
  • 0 kudos

Resolved! eSIM not provisioned

Hi O2Change phone plans earlier today. Using the same eSIM as before.Is it normal to lose service and wait a few hours, or has something gone wrong? My O2 > Install SIM shows the number is active.

Mujja by • Level 1: Joiner
  • 1516 Views
  • 2 replies
  • 0 kudos

Resolved! iPhone 16 - Number unavailable for iMessage and FaceTime

Hi, I've been with O2 for over 20 years now and recently upgraded from an iPhone 13 to an iPhone 16. I also switched my tariff at the same time as I wasn't using anywhere near my data allowance. I noticed that my iMessage wasn't sending via my number...

Goz2K by • Level 2: Apprentice
  • 2153 Views
  • 5 replies
  • 0 kudos
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