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Mobile signal weak in my area

How do I report poor signal in my area?myself and other members of my family have had mobile signal problems.I know of two occasions when masts were to be erected closer to my home, only for some local residents start a campaign against it. The plann...

Sim Swap nightmare! :(

Good morningI'm having no signal following a failed sim swap. I was sent a 5g sim to replace my 4g sim and the process didn't complete. I was told it would be ok after 24hrs, this was back on the 21/12. Its now been a week and I'm without my phone st...

SIM did not get activated in the shop - does not work

I purchased a PRE £10 BIG BUNDLE SIM at Westfield London. Back home I put it in my mobile but it does not work. Went to another O2 shop and they told me that it should have been activated in that shop and they cannot do anything about it.Bought anoth...

Resolved! Two O2 SIM on the same account

I'm an existing customer with an account for an O2 SIM for one of my phones. I'd like to order a new O2 SIM for my other phone. Can I do this on my existing account, or do I need to create a new account?

Update

I can’t pay my bill and they’re systems are being updated so it won’t allow me to make a payment and I now have restrictions on my service what should I do?

poor or no reception

We have been having reception issues for approx 2 months now and all we are getting is a local mast NG16 is not working. How long are these issues suppose to take before they are repaired. I am trying to run a business where customer calls are consta...

Resolved! Porting number from another provider

Morning,My EE contract ended yesterday and I have my new phone and contract from O2. My old number is not being ported across until tomorrow. When setting up my new phone, it asked me to set a primary and a secondary number as for the moment, there a...

Incoming "No Caller ID" on all incoming calls

I ported my phone number from Vodafone to O2 about 2 weeks ago. Since then ALL incoming calls that I receive are being displayed as No Caller ID. I have no way of knowing who is calling me, and if I miss a call I cannot call them back etc. O2 have al...

''double tap to unlock '' on phone area

Smasung galaxy tablet phone area. Keyboard ok Dial a number. Up comes double tap to unlock.Double tap , disappears a few secs later , it appears again and so on.The line iis not clear (I need to bluetooth as i am severely deaf. BUT this phone has wor...

Sim 1 out of contact

My phone has suddenly stopped working between Dubai and Sydney. No damage occurred. It won't contact a network of any sort. I tried to add an esim and that would not work either. I have tried restarting it. Turning it off for a couple of hours.But I ...

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