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eSIM card activation

Hi, I've changed my tariff today and switched to an eSIM card. Unfortunately, my SIM card was blocked after this change. When I attempt to activate my eSIM card, you are sending a verification code to the blocked mobile number, which I cannot access ...

Rafael_11 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! How to activate eSIM

Help! I received a new Sony Xperia for my son on Friday and chose an eSIM. He has an existing Xperia so thought this would be an easy transition, but it keeps asking for a QR code that we did not receive. Also note the phone didn’t come in an actual ...

Resolved! Call waiting

Can I add call waiting to my account 

Solojo05 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Esim qr code

I have new iPhone 15 says I need qr code to activate esim

Lorna121 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Phone number crossover

My partner recently took a contract out on my account. She requested to have her old number from her pay as you go sim transferred to her new phone sim which we got told will be done. We have been into our local store in Ipswich everyday since Friday...

Keiran17 by Level 1: Joiner
  • 6 replies
  • 1 kudos


I left a message here yesterday but cannot find it.My Esim is still not working, I have no idea what to do with my phone, as I cannot make a call as my phone has no sim, yet the long number I have entered in the phone says it is either wrong or has b...