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No phone. No help on helpline.

I ordered a phone on 1st December for click and collect. It is now the 6th December. It was due on the 3rd. I have contacted the helpline. The first time they assured me it was in transit (which is what my orders says). I called again today and the h...

Resolved! Help! Phone stolen

Hi I need some help. I had my phone stolen in Paris. I have reported it to 02 and got a replacement sim. The replacement sim isnt working and i cant call anyone and i cannot find the live chat option. I cannot action help, my partner is in Fiji for w...

hcooper by • Level 1: Joiner
  • 260 Views
  • 1 replies
  • 0 kudos

Re: Apple Watch Cellular not activating

I’m having this same issue since March with my Apple Watch Ultra 2. “We're setting up your Apple Watch on the 02 network and we'll text you when it's all done. If you don't receive a text within 24 hours, call 202 for free from your 02 mobile, quotin...

Wheeler by • Level 1: Joiner
  • 2809 Views
  • 32 replies
  • 0 kudos

My O2

HiI can’t get on to my O2 as it won’t let me access it. 

My O2

Hi I can’t get on to my O2 through the app as it says it is not up and running yet.

Watch cellular not supporting

I moved to o2 to connect my watch 10 cellular. I activated the sim but my watch says o2 doesn’t support Apple Watch. I bought the watch outside o2. my iPhone is 15 pro max and iOS updated to both my watch and phone.

Thagri by • Level 1: Joiner
  • 722 Views
  • 6 replies
  • 1 kudos

No Internet

why can I make and receive calls 

Rosie2003 by • Level 1: Joiner
  • 240 Views
  • 2 replies
  • 0 kudos

Upgrading phone

Hello,I am just about to upgrade my phone and I have an option to have an eSIM in my new phone. I have an old iPhone 11 with a plastic sim. Will all of my information from my plastic sim transfer over to my eSIM when I set up my new phone? Or do I ne...

Aimee123 by • Level 1: Joiner
  • 571 Views
  • 6 replies
  • 0 kudos
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