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Legacy migration

My phone was on legacy, i was told that i had to change account to 360, this was done in July, my original number has never been return, i have rang 02 numerous times, even have a ticket number, I have been promised my old number back on every call i...

philyym by • Level 1: Joiner
  • 117 Views
  • 1 replies
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Calls received

how far back can you tell me time when I received a call I’m looking to see when a number phoned me on the afternoon of 3/2/2023

Lost money and protecting on my iPhone thanks to 02

So I got got an upgrade in July 2021 for 3 years of an iPhone 12 Pro Max while I had this phone. I had a lot of signal problems and data problems and I couldn’t even ring emergency services If I needed too. I complain that many times to O2 finally sp...

Anonymous by • Not applicable
  • 489 Views
  • 8 replies
  • 0 kudos

New SIM

Hi,My SIM card is faulty. I recently obtained a new phone - iPhone 13 Pro Max as I thought the old phone was faulty but it seems the old SIM card is actually at fault. I have never changed the SIM card so I think it is due to be changed. Please advis...

Amar68 by • Level 1: Joiner
  • 203 Views
  • 2 replies
  • 0 kudos

Resolved! eSIM

Hello, Wanting to swap my normal SIM to an eSIM. I can't find the option for this in my o2? Thanks

MeganBee by • Level 1: Joiner
  • 300 Views
  • 2 replies
  • 0 kudos

Resolved! Error code 14 Apple Watch ultra

I recently upgraded to iPhone 16 and now my Apple ultra does not have cellular, I keep getting error reference 14, I have tried with customer services who were no help and told be to go into my local store, I have been into o2 store twice and they we...

Resolved! No Caller ID

Hi there. Every time I receive a call my caller ID doesn't recognise the number so it is displayed as Unknown caller. It has only just started doing it over the last couple of weeks. Can anyone help

Changing to 02 when will I know to put my new sim in my phone.

I opened a new contract on Saturday. When will I know to put my new 02 SIM card in my ID iPhone. I have an important hospital phone call in a few hours that I must receive as waiting results. Will my phone use the ID network until I change the sim.

Holly17 by • Level 1: Joiner
  • 192 Views
  • 3 replies
  • 0 kudos

eSIM profile question

So I upgraded to a sim only tariff and downloaded my eSIM, went through all the instructions and now I have two profiles on my mobile service page. My primary number which shows my actual phone number and the eSIM. If I turn off the primary number it...

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