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Resolved! Apple Watch Mobile Service issue - Code 14 Error page

Hi O2 Team I have an iPhone 16 Pro and Apple Watch Ultra v1. My watch was recently re-paired as I upgraded my iPhone with Apple Upgrade Programme, from iPhone 15 Pro to iPhone 16 Pro and I am unable to add the mobile data\sync plan that I previously ...

Resolved! Not getting the PAC code

My mum is trying to get a pac code and keeps getting an error message when texting the number. We have phoned 202 multiple times and keep getting so far then they hang up on us. Once in a while they say they’ll ring back but surprise surprise no one ...

SIM Card Problems

I ordered a Netgear Nighthawk M6 with a sim contract for unlimited data at the start of December, which I received a week later (I was told 3 weeks) and when putting the SIM into the device, it doesn’t work. So I rang customer support and I was told ...

Resolved! Reactivating SIM PAYG

Hi there - I have a PAYG SIM in a mobile that I only use for business banking so no calls are made or received from it, only authentication codes sent to it. My service has deactivated I'm guessing because of inactivity so wondering if I can reactiva...

Resolved! Defence discount

I vae a defence discount card, upgraded phone and followed instructions to apply code. It asks for works email or payslip. I am a vetran and retired how do I apply the discount

Apple Watch data

Very long story short. Inadvertently had 2 data packages in Apple Watch. Cancelled one. Since then data hasn’t worked. Phone says o2 are adding it. Watch says no sim and no connection. have now spent over 10hrs on chat and calls, been sent to o2 shop...

Resolved! Cancelling Disney Plus on Extras

I would like to cancel my Disney Plus through the O2 extras but can’t find out how to do this easily in My O2

Apple watch not receiving calls and texts since phone upgrade

I have been using my apple for for nearly a year with no issues (I have a seperate plan for my watch). Last week I upgraded to the iphone 16, but unlike normal, where you put your old sim card in new phone, mine came with an esim. Now I cannot receiv...

Prompted for SIM network PUK

My Samsung S7 battery is failing to charge, so I have ordered a replacement smartphone on-line.It is a reconditioned Samsung S8. I inserted my O2 SIM and I get the message: SIM network PIN blocked Enter SIM network PUK I spent nearly on hour on phone...

Resolved! uSwitch to esim. Phone not working now

After watching the Martin Lewis show tonight where he highlighted many were still paying contract monthly charges after contract ends but could switch to much cheaper sim only deal with more data etc I went onto uSwitch and staying with my provider (...

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