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Locked sim

tia3
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I’ve accidentally locked my sim and I can’t get a puk code

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MI5
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@tia3 

Can you borrow a friends or neighbours phone ?

Try the online link I posted above too.

Messaging O2 on social media is also an option, or take a trip in to your local O2 store, but take photo ID with you to prove who you are.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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@tia3 

https://www.o2.co.uk/help/device-and-sim-support/unblock-your-phone

Or contact O2 Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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Message 3 of 7
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MI5
Level 94: Supreme
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@tia3 

The Automated call line also works for PUK.

Call 202 from any O2 mobile (or 0344 809 0202 standard UK rate from any other phone)

and say or key in your own phone number when prompted.

when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 3 Your PUK will be read to you, so have a pen and paper handy.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 7
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tia3
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Sorry but I can’t call and I only have my phone. It just says call failed

Message 5 of 7
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MI5
Level 94: Supreme
  • 147435 Posts
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Registered:

@tia3 

Can you borrow a friends or neighbours phone ?

Try the online link I posted above too.

Messaging O2 on social media is also an option, or take a trip in to your local O2 store, but take photo ID with you to prove who you are.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 7
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tia3
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THANKYOU for all your help I’ve got it working now :))

Message 7 of 7
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