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new network connection/service on new SIM

i have just taken out a new O2 contract with a new phone, all has been set up correctly as confirmed in the o2 shop.However the new SIM is not getting any network connection. o2 over the phone customer service and also the O2 store have both tried ne...

Resolved! caller id

I transiyioned to O2 from Virgin some months ago and all was well till two weeks ago when caller ID stopped working. Two call to customer service have not resolved the issue

rd001 by • Level 1: Joiner
  • 436 Views
  • 2 replies
  • 0 kudos

Roaming Sim not activated

Hi, I have a problem in Europe my card not see networks, and not connected him. Help me please, I am not registered in my o2, because code activation not sent me, I not have a network

Gently by • Level 1: Joiner
  • 249 Views
  • 1 replies
  • 0 kudos

My account

I have ported my number from EE, but since this as been done I can not make calls on my mobile. I've now spoken to several people about this from o2 and I'm getting told different things. I can receive calls and message. This as been going on since F...

Gaz1677 by • Level 1: Joiner
  • 321 Views
  • 2 replies
  • 0 kudos

Resolved! Delayed delivery

Why would the free earbuds with the Samsung S23 be available when there is a delayed delivery of this phone, when you have only 30days to claim the free gift on first day of purchase? I placed the phone order on the 12th and says more then 4weeks for...

Shawx by • Level 1: Joiner
  • 628 Views
  • 2 replies
  • 0 kudos

Updating APN on my o2 supplied Nokia 6303ci

My wife has an ‘o2 supplied’ and contracted Nokia 6303ci. She got the following text “Hi,It's time to update your APN (mobile data) settings, otherwise you'll be unable to roam when you go abroad. Do this via the Settings menu on your phone or visit ...

medeson by • Level 1: Joiner
  • 1143 Views
  • 5 replies
  • 0 kudos

Resolved! Unsolicited Airtime PIN by SMS - why?

Hi, I'm on a pay monthly contract using my own handset. I have just had a PIN out of the blue from "Airtime". I have no idea why or whether I should be concerned that somebody is using my phone number somewhere? I've tried a Google search but with no...

DebDragon by • Level 1: Joiner
  • 14149 Views
  • 3 replies
  • 0 kudos

iPhone 13 don't hear a ringing sound when calling

When I make a call I don't hear any sound but the call does connect OK. Checked no bluetooth items running. Checked ringtone and alerts in Sounds and Haptics - all OK. Done a restart. Search on internet says it is a provider issue as they provide rin...

Sloglaw by • Level 1: Joiner
  • 287 Views
  • 1 replies
  • 0 kudos
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