Get tech support for your O2 issues

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Resolved! My payment is stuck in process but I am being threatened with late fees

I received a message on Sunday the 28th November reminding me to pay my bill within the next four days or face late charges. I have made several attempts to pay the bill online but have been told that 02 are experiencing problems and to try again lat...

Resolved! SIM card

I ordered my SIM card over a week ago and it’s still not ere ?

Resolved! Returns

Can someone send me a link of how I can arrange a return. I need a QR code I believe

Resolved! Can’t sign in

I can’t sign in because yous need my number to send me a verification code but I can’t receive that verification code because yous stopped me from making calls or receiving calls and also stopped me from receiving texts and sending texts

Resolved! proof of purchase

hi guys where do you find the prrof of purchase to upload when claiming a gift, needed for Sony website.

Resolved! Changing my number

Hello, I bought an iPhone 13 about a month ago and I got told to just put the sim in and it’ll change my number over within 24hrs, but it still hasn’t been changed

Resolved! PAC

How can I give my PAC number to o2 as I can't get through on the phone?

Resolved! where can I find a live chat link - I need to speak to someone

where can I find a live chat link - I need to speak to someone - your website takes me round and round in circles

Resolved! Volt / O2

Hi, We are a long term user of Virgin Media broad in my name and my wife has a monthly 02 mobile account. When I looked at getting the Volt supercharged data, O2 did not recognise that we had a Virgin broadband account.What do I do?

Resolved! review past bills

Hi All, Looking for help in printing out previous bills during the last tax year. Can't seem to find icon where you once could look back monthly & download as a PDF - any clues?? Thanks in advance

O2

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