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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2603 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15388 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7276 Views
  • 6 replies
  • 0 kudos

Resolved! Volt Customer, Roaming in USA not working

I am in Florida and my phone is not roaming. All I get is the the phone is asking to sign-in to Tmobile or whatever network i am using. I can to have a chat is a real person to get this fixed.

Daniel16 by Level 1: Joiner
  • 358 Views
  • 1 replies
  • 0 kudos

Top up

Hello my payment for my roll over was missed and I thought I was paying it by topping up but clearly that was a mistake can you please take the £20 top up I just made and put it for the payment of my monthly roll over plan please

Mohamed38 by Level 1: Joiner
  • 209 Views
  • 3 replies
  • 0 kudos

Resolved! Camera quality

My picture quality on my Nokia G10 has become misty. I still have another 2 years on the contract. Can I get this repaired?

Cannot use O2 switch in local branches

Got O2 switch and I've decided to use it.Went to local branch, phone has been checked all pass - good. Next step- phone and plan added to basket - great. Ticking O2 switch in basket and typing IMEI of my phone - we getting wrong phone model. 3 of my ...

Kuyk by Level 1: Joiner
  • 354 Views
  • 3 replies
  • 0 kudos

Resolved! Replacement lost sim

Hello so I received a new sim and I lost the one I had. I put it in my phone and it wasn’t working. I called 02 and they did a sim swap over the phone now 2 hours later I have network bars, no 5g and it keeps saying calls faild anyone know how long I...

Howardboi by Level 1: Joiner
  • 287 Views
  • 2 replies
  • 0 kudos

Signal suddenly become awful

I have been with o2 for over a decade now with barely any issues. I recently upgraded my phone from an iPhone 11 to and iPhone 13 and also changed my sim only contract with o2 at the same time. Pretty much as soon as I swapped my sim to the new phone...

MJC1991 by Level 1: Joiner
  • 383 Views
  • 1 replies
  • 0 kudos

Resolved! Pac code

i need a pac code for my phone

June61 by Level 1: Joiner
  • 181 Views
  • 1 replies
  • 0 kudos

Santander OTP not being received

Hello, it's me again, I switched from Sky, to O2 on 09/05/23 and I have been trying to register a new iPhone 13 on the Santander app. The problem is the Santander One Time Passcodes are NOT being received. I can send and receive all other texts fine....

ross_mini5 by Level 2: Apprentice
  • 1084 Views
  • 6 replies
  • 0 kudos