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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6354 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1230 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2720 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2465 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1830 Views
  • 6 replies
  • 0 kudos

Resolved! Can’t sign in

I can’t sign in because yous need my number to send me a verification code but I can’t receive that verification code because yous stopped me from making calls or receiving calls and also stopped me from receiving texts and sending texts

Resolved! proof of purchase

hi guys where do you find the prrof of purchase to upload when claiming a gift, needed for Sony website.

gbarr by Level 1: Joiner
  • 41 Views
  • 1 replies
  • 0 kudos

Resolved! Changing my number

Hello, I bought an iPhone 13 about a month ago and I got told to just put the sim in and it’ll change my number over within 24hrs, but it still hasn’t been changed

Tyler5 by Level 1: Joiner
  • 63 Views
  • 1 replies
  • 0 kudos

Resolved! PAC

How can I give my PAC number to o2 as I can't get through on the phone?

Lesleym by Level 1: Joiner
  • 123 Views
  • 3 replies
  • 0 kudos

Resolved! Volt / O2

Hi, We are a long term user of Virgin Media broad in my name and my wife has a monthly 02 mobile account. When I looked at getting the Volt supercharged data, O2 did not recognise that we had a Virgin broadband account.What do I do?

AlexS by Level 1: Joiner
  • 119 Views
  • 1 replies
  • 0 kudos

Resolved! review past bills

Hi All, Looking for help in printing out previous bills during the last tax year. Can't seem to find icon where you once could look back monthly & download as a PDF - any clues?? Thanks in advance

KRoo-er68 by Level 1: Joiner
  • 99 Views
  • 2 replies
  • 0 kudos

Resolved! SIM order

How long should it take to get a SIM delivered ? I have been waiting 5 days now. Yet o2 have started to count down my payment date straight away

Hammy by Level 1: Joiner
  • 94 Views
  • 1 replies
  • 0 kudos

Resolved! Data issues

Good afternoonI have tried everything over the past month. I get no data signal anywhere. I think I have used 1 or 2 gb of data this month our of the 20 I have paid for.

Jwdata by Level 1: Joiner
  • 84 Views
  • 3 replies
  • 0 kudos