Account locked after direct debit failure - cannot get into MyO2 to pay bill and resolve issue

[m8867]

Hi,

My direct debit failed for some reason, and as I didn't get a notification, O2 have now locked my sim card 2 weeks later. The issue is, to log on to MyO2 to view & pay the bill, I need to receive a message on my phone...which is locked...by O2. 

I can't believe someone has designed a process like this, because I can't even phone the numbers provided as currently out of the country. When I found a number that worked, they said they were going through a platform transition and couldn't take my call.

Anyone able to help with this?

[MI5]

@m8867 

You can get in touch with Payment Management team on 0800 902 0217 or 0800 032 5302.

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

or message them on Social Media if that works best for you - on Facebook or Instagram https://www.o2.co.uk/abouto2/social-media