Phone number hasn’t changed over. It’s been a week

[harcoll]

I’ve recently opened my own o2 account and gotten my own phone. My previous phone number was on an account that my dad was paying for. I wanted to keep my old phone number and requested to have it transferred over to my new sim and account 3 times and it hasn’t happened. It’s been 1 week and I’ve had to carry around both my old and new phone around in case I get texts and phone calls. What’s the deal? Why isn’t my phone number transferring over?

[Cleoriff]

@harcoll 

 We're just customers like you but it sounds as if you need someone to access your account which can't be done from the forum

All methods of contacting O2 are here Guide: How to find help & contact O2 

[harcoll]

Thank you. I unfortunately can’t access the old account as it’s my dad’s details so will have to sit down with him on my next day off and sort it. He keeps asking me to sort it but it feels like I’ve done everything I can on my end and nothing’s changed. 

[Cleoriff]

@harcoll 

If you check the contact link I posted above, it includes the social platforms.

FB, Twitter and Instagram. Any of those might be better for you to try?

[Bambino]

@harcoll Both you and your dad need to be on a call together to O2 customer service to get this sorted:

Transfer of ownership | Account and billing | Help & Support | O2