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Can't complete registration on Network Issues page

chickendippers
Level 1: Joiner
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Registered:

I'm attempting to register on the "My Network" section at https://status.o2.co.uk/ but am unable to compete the SMS verification step.

 

1. I enter my O2 mobile number and click "Click here to validate this mobile number".

2. The link text changes to "Please check your texts and enter the verification code here:"

3. However no SMS is received.

 

I've tried to register a few times over the past couple of months, but always come up against the same problem.

 

How can I get registered for service updates?

 

Thanks in advance.

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chickendippers
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Registered:

I managed to get registered going through the My O2 app; Support > Track my network issues.

 

Heres the direct link: https://status.o2.co.uk/?w=browser&platform_nv=NovumApp&origin_nv=Support_network-support

 

Still a bit slow and took a few attempts, but I managed to get registered and a location added.

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MI5
Level 94: Supreme
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Registered:

@chickendippers 

Ask O2 to register you.

Guide: How to find help & contact O2 

Guide: Text Message Tips (not sent or received) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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chickendippers
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Thanks for the suggestion. I tried that but they didn't seem aware of the option on the status website.

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MI5
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No hope then @chickendippers 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 7
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chickendippers
Level 1: Joiner
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Registered:

I managed to get registered going through the My O2 app; Support > Track my network issues.

 

Heres the direct link: https://status.o2.co.uk/?w=browser&platform_nv=NovumApp&origin_nv=Support_network-support

 

Still a bit slow and took a few attempts, but I managed to get registered and a location added.

Message 5 of 7
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MI5
Level 94: Supreme
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Registered:

@chickendippers wrote:

I'm attempting to register on the "My Network" section at https://status.o2.co.uk/ but am unable to compete the SMS verification step.


You already said you'd tried that so there was no point in me suggesting it again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
Level 76: Forum Legend
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Registered:

As covered here, and escalated to the Community Manager @Dave-O2 - the SMS when trying to "sign in with mobile number" on the My Network app never gets sent out by O2:

https://community.o2.co.uk/t5/Other-Products-and-Services/My-network-app/m-p/1722744/highlight/true#...

The "emailed link" option works fine though:

1000020374.png

Still, it seems you got sorted, @chickendippers - so kudos there 👍

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