Re: UNABLE TO CONNECT TO 3G or 4G in GERMANY

bodensee · ‎28-06-2022

I recently spent a week in Germany and was unable to connect to 3G or 4G. Why is this?

Enlli · ‎28-06-2022

Can't speak for 4G but all 3G has been shut down in Germany

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

madasaf1sh · ‎28-06-2022

@bodensee

What network where you connected to in Germany was it it o2? or was it Vodafone or T-Mobile?

Was mobile data turned on for roaming?
Can you check your APN is set to mobile.o2.co.uk

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

bodensee · ‎28-06-2022

Connected to O2

Set to roam

What is APN?

madasaf1sh · ‎28-06-2022

In your mobile data settings you will see a setting for APN, it stands for Access Point Names, and tells the phone how to route mobile data.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

bodensee · ‎02-07-2022

Sorry to have taken so long, signing into my account has been a nightmare. I eventually found APN and it shows idata.02co.uk for mobile, mms, visual and personal hotspot and nothing for the optional LTE set up.

Cleoriff · ‎02-07-2022

@bodensee

Change your APN to mobile.o2.co.uk (all lower case as shown)

Veritas Numquam Perit

bodensee · ‎02-07-2022

All of them??

MI5 · ‎02-07-2022

Just mobile @bodensee

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

bodensee · ‎02-07-2022

Thanks for all this. I won't be able to mark this as a solution until I've been to Germany in a fortnight and seen it working!

O2

UNABLE TO CONNECT TO 3G or 4G in GERMANY

O2 App

Change of account name

Adult content

My O2 app not working

O2 app