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UNABLE TO CONNECT TO 3G or 4G in GERMANY

bodensee
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on ‎28-06-2022 11:50

on ‎28-06-2022 11:50

I recently spent a week in Germany and was unable to connect to 3G or 4G. Why is this?

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Enlli
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on ‎28-06-2022 13:26

on ‎28-06-2022 13:26

Can't speak for 4G but all 3G has been shut down in Germany

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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madasaf1sh
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on ‎28-06-2022 13:30

on ‎28-06-2022 13:30

@bodensee 


What network where you connected to in Germany was it it o2? or was it Vodafone or T-Mobile?


Was mobile data turned on for roaming? 
Can you check your APN is set to mobile.o2.co.uk

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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bodensee
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on ‎28-06-2022 13:37

on ‎28-06-2022 13:37

Connected to O2

Set to roam

What is APN?

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madasaf1sh
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on ‎28-06-2022 13:59

on ‎28-06-2022 13:59

In your mobile data settings you will see a setting for APN, it stands for Access Point Names, and tells the phone how to route mobile data.

 

 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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bodensee
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on ‎02-07-2022 10:02

on ‎02-07-2022 10:02

Sorry to have taken so long, signing into my account has been a nightmare. I eventually found APN and it shows idata.02co.uk for mobile, mms, visual and personal hotspot and nothing for the optional LTE set up.

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Cleoriff
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on ‎02-07-2022 10:28

on ‎02-07-2022 10:28

@bodensee 

Change your APN to mobile.o2.co.uk (all lower case as shown)

Veritas Numquam Perit

Girl in a jacket
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bodensee
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on ‎02-07-2022 11:20

on ‎02-07-2022 11:20

All of them??

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MI5
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on ‎02-07-2022 11:21

on ‎02-07-2022 11:21

Just mobile @bodensee 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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bodensee
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on ‎02-07-2022 11:32

on ‎02-07-2022 11:32

Thanks for all this. I won't be able to mark this as a solution until I've been to Germany in a fortnight and seen it working!

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