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Upgrade issues -help

Helenmary2022
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Hi I upgraded my phone to a table - I pad pro, stupidly not knowing I would not be able to use my phone a longer. The sim I upgraded was in an I phone 11 phone which is still in control tract. The phone is not working at all now, I have returned the I pad pro, I have even tried another SIM card. On the network it says phone not allowed. Please help. I can not make calls or texts and have no access to any data 

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madasaf1sh
Level 68: Extraordinaire
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@Helenmary2022 


You need to speak to o2 and ask them to revert the tariff to either the old one if it is still available 

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or use another phone and call 0344 809 0202

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Helenmary2022
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Meant to say the SIM card when it was upgraded was in an I phone 11 which is still in contract. The phone is showing, no network. 

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madasaf1sh
Level 68: Extraordinaire
  • 5941 Posts
  • 32 Topics
  • 1942 Solutions
Registered:

@Helenmary2022 


You need to speak to o2 and ask them to revert the tariff to either the old one if it is still available 

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or use another phone and call 0344 809 0202

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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