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Data - this information not available…..

DCComics
Level 1: Joiner
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For weeks now, when I check my data usage on the app or the webpage all I get is info not available. Before that it was showing as zero used even though I know I had used a lot. I phoned customer services and they said there was a system glitch since their recent upgrade. It was after that call that zero went to “no information.” As I am roaming in the EU at the komemt, I am afraid of running up a big bill.

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MI5
Level 94: Supreme
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@DCComics 

EU roaming is restricted to 25gb per billing period before additional charges. 

You will receive warnings from o2 if you reach that amount but otherwise there's no additional cost. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128326 Posts
  • 614 Topics
  • 22572 Solutions
Registered:

@DCComics 

EU roaming is restricted to 25gb per billing period before additional charges. 

You will receive warnings from o2 if you reach that amount but otherwise there's no additional cost. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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