Smashed phone from car accident

[Tomcarcher]

Hi I had an accident in my car today and my phone was smashed. It called sos and automatically called my emergency contacts. 
anyway my phone is beyond repair absolutely knackered. Can I get a new one from 02

[MI5 · Accepted solution]

@Tomcarcher 

Claim on any insurance you have, buy a new phone or upgrade if you are able to.

Guide: How does O2 Refresh work? 

Guide: Upgrading Your O2 Phone 

[pgn]

If you have insurance, yes - otherwise, no - and if on a contract, you may still have to pay off the balance on your device plan.

Guide: Lost or Stolen O2 Device? - How to Report it may help ensure you get a replacement SIM, but you will need to provide your own handset @Tomcarcher. Hope you are ok!

[MI5]

If you have a physical sim just remove it and place in a replacement phone.

No point confusing things by reporting it lost.

If an esim, just ask O2 to push a new one to your MyO2 or pop in store with photo ID.

Reporting a loss will result in bars being placed on your account which can be difficult or lengthy to remove.