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Smashed phone from car accident

Tomcarcher
Level 1: Joiner
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Hi I had an accident in my car today and my phone was smashed. It called sos and automatically called my emergency contacts. 
anyway my phone is beyond repair absolutely knackered. Can I get a new one from 02

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MI5
Level 94: Supreme
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@Tomcarcher 

Claim on any insurance you have, buy a new phone or upgrade if you are able to.

Guide: How does O2 Refresh work? 

Guide: Upgrading Your O2 Phone 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151606 Posts
  • 649 Topics
  • 28838 Solutions
Registered:

@Tomcarcher 

Claim on any insurance you have, buy a new phone or upgrade if you are able to.

Guide: How does O2 Refresh work? 

Guide: Upgrading Your O2 Phone 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
Level 77: Grand Master
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If you have insurance, yes - otherwise, no - and if on a contract, you may still have to pay off the balance on your device plan.

Guide: Lost or Stolen O2 Device? - How to Report it may help ensure you get a replacement SIM, but you will need to provide your own handset @Tomcarcher. Hope you are ok!

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MI5
Level 94: Supreme
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If you have a physical sim just remove it and place in a replacement phone.

No point confusing things by reporting it lost.

If an esim, just ask O2 to push a new one to your MyO2 or pop in store with photo ID.

Reporting a loss will result in bars being placed on your account which can be difficult or lengthy to remove.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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