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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6492 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1274 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2764 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2508 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1873 Views
  • 6 replies
  • 0 kudos

Resolved! Porting.

Hi,I changed my Virgin Media package, including an O2 sim, 14th February. Gave a puk code when changing package. My IPhone XR screen is showing O2, as if porting was successful. Yet when I iMessage/text, recipient is getting the number on the sim ori...

Ros1ep by Level 1: Joiner
  • 216 Views
  • 3 replies
  • 0 kudos

No roaming in St Lucia

I got to St Lucia 3 days ago and I still haven't got a data connection working, despite activating the O2 Travel bolt on before leaving the UK. I'm using and eSim. I joined O2 on a 20GB contract 2 weeks ago and this is the worst possible way to start...

Resolved! Data sim not working…

I have a tp-link 4g router and have factory reset it and put the sim in. The router shows a stronger signal than my previous provider via my external aerial set up but there’s no internet connection. I put my SMARTy sim back in, factory reset, and th...

JWP by Level 1: Joiner
  • 222 Views
  • 4 replies
  • 0 kudos

Calls to this number cannot be connected

Hi everyone. I am back with 02 now after a few years away and my service has been working fine up until a few days ago when suddenly I could no longer receive any text messages or incoming calls. Any incoming callers will just get the announcement th...

SammoD73 by Level 1: Joiner
  • 131 Views
  • 2 replies
  • 0 kudos

Text messages

 I can't seem to send a text message to someone it keeps coming up as not delivered

Screenshot_20220215-002006_Messages.jpg

Phone Glitch

Hi I went to take a picture today and my camera crashed on the phone and eversince that i am not able to open my apps on the phone lock the device or even turn the device off im able to move the screen around like normal turn wifi and mobile data on ...

Sreece by Level 1: Joiner
  • 95 Views
  • 1 replies
  • 0 kudos

Resolved! Activate my O2 number abroad

Hi,I haven't been using my O2 number in canada for a while now. How can I activate it? I need a code from O2 to sign in to my account and as of now, I am not getting any messages. How can I top it up without receiving code through my phone?

Graccie by Level 1: Joiner
  • 92 Views
  • 1 replies
  • 0 kudos

Resolved! SIM

Hi my SIM has been delivered to the wrong address (I've been to the address and there claiming it hasn't been delivered) how do I change my delivery details

Markwyatt by Level 1: Joiner
  • 102 Views
  • 1 replies
  • 0 kudos

Help needed with O2 5G bands & phone compatibility!

Really appreciate some help in respect of what bands will work with O2's forthcoming 5G service. I want to purchase an LG V60 phone which is not now available in the UK & according to the blurb I 've read both the T-Mobile and AM models of the V60 sh...

roddw11 by Level 1: Joiner
  • 238 Views
  • 2 replies
  • 0 kudos