Porting old number

[Ray60]

Hi, switched from Three to O2 on a SIM only (pay monthly) deal.  Order with PAC completed Thursday 28th Dec  and SIM received and activated Friday 29th.  Service standard indicates new numbed]r should have moved across yesterday but still not happened today.  Keep checking/rebooting but not changed from the temp number provided at order.  How do I sort this out?  Can’t get on to chat, customer services not answering.  All a bit rubbish really. 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

[gmarkj]

Did you get a text to the number you want to keep @Ray60 confirming the date of the move? And does the old sim still work?

If the answers are No and Yes, then the PAC has not been actioned yet.
Try filling out the form in the guide below.

Guide: Migration & porting into O2  

If you got a text, and the number has not moved then you need to get in touch with customer services.