Solved: Re: No internet connection

FrankKutta · ‎18-06-2023

Just transferred from Virgin to o2 and i have no internet connection.

MI5 · ‎18-06-2023

@FrankKutta

I've migrated to O2 from Virgin Mobile but can't use Mobile Data services, i.e. browse the internet. What can I do?

Even though your phone may display 3G/4G/5G and have several 'reception bars', your phone might not connect to data.

If you're experiencing issues, please try the following steps one by one, which should fix the problem:

Turn your phone off and on again
Ensure your phone has the latest software, i.e. iOS or Android
Reset network settings (refer to device manufacturer instructions if unsure)
Factory reset the device
Contact us if any of the above doesn't solve the issue

Virgin Mobile to O2 | Help & Support | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

jonsie · ‎18-06-2023

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Enlli · ‎18-06-2023

Been a few cases where the APN Settings have not been updated

Text ACTIVE to 2020 Save the message received and then reboot your phone

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎18-06-2023

@FrankKutta

I've migrated to O2 from Virgin Mobile but can't use Mobile Data services, i.e. browse the internet. What can I do?

Even though your phone may display 3G/4G/5G and have several 'reception bars', your phone might not connect to data.

If you're experiencing issues, please try the following steps one by one, which should fix the problem:

Turn your phone off and on again
Ensure your phone has the latest software, i.e. iOS or Android
Reset network settings (refer to device manufacturer instructions if unsure)
Factory reset the device
Contact us if any of the above doesn't solve the issue

Virgin Mobile to O2 | Help & Support | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

karolisaukstika · ‎05-04-2024

Hello. I don't have Internet why???

MI5 · ‎05-04-2024

@karolisaukstika

Guide: How can I sort out my network issues?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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