No internet connection

[FrankKutta]

Just transferred from Virgin to o2 and i have no internet connection.

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

[Enlli]

Been a few cases where the APN Settings have not been updated 

Text ACTIVE to 2020 Save the message received and then reboot your phone

[MI5 · Accepted solution]

@FrankKutta 

I've migrated to O2 from Virgin Mobile but can't use Mobile Data services, i.e. browse the internet. What can I do?

Even though your phone may display 3G/4G/5G and have several 'reception bars', your phone might not connect to data.

If you're experiencing issues, please try the following steps one by one, which should fix the problem:

1. Turn your phone off and on again
2. Ensure your phone has the latest software, i.e. iOS or Android
3. Reset network settings (refer to device manufacturer instructions if unsure)
4. Factory reset the device
5. Contact us if any of the above doesn't solve the issue

Virgin Mobile to O2 | Help & Support | O2

[karolisaukstika]

Hello.  I don't have Internet why???

[MI5]

@karolisaukstika 

Guide: How can I sort out my network issues?