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RCS messaging problems

PatS
Level 1: Joiner
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Recently left O2 SIM only contract. Joined ASDA mobile on SIM only contract. Having problems connecting RCS with ASDA, is it connected to the service provider, should I have done something to the settings before leaving O2, tried all information for connecting gathered from the internet, but to no avail....any suggestions. Thank you

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madasaf1sh
Level 79: Lord of the Boards
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@PatS 

 

I dont think RCS is available on Asda Mobile, as it has to be provided by the host network, the best people to ask are Asda Mobile themselves.. 

 


As there is nothing to be done when leaving o2

 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 6
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Enlli
Level 71: Golden Child
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ASDA does have RCS

Try deleting the cache and then deleting Messages before rebooting the phone and reinstalling.

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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@PatS 

Did you keep your number or get a new one?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Andyg69uk
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I recently left O2 and PAC transferred to Lebara. I couldn't get RCS to work on my transferred number on Lebara for days after I ported across. Eventually I deactivated RCS via the bottom of this webpage - https://messages.google.com/disable-chat 

 

And then after 30 days tried to activate RCS again it activated straight away (previously it was stuck on verifying number).

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madasaf1sh
Level 79: Lord of the Boards
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Think it might only be on Android, as VF and VF MVNO's dont have RCS on iPhones or didn't in October..

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 6 of 6
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