Is my o2 down

[darrenney02]

Just tried using the o2 app and it says something went wrong. So I tried my o2 on the o2 website and got the same message.

Is the my o2 part of o2 down and is anyone else having problems.

[TallTrees]

Hi @darrenney02 

O2 is working on my mobile ok.

Is it your network 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

[darrenney02]

Its not my network as I can get on the o2 website ok but then I go in to My o2 it says something went wrong try again later same if I using the My o2 app.

[TallTrees]

Hi @darrenney02 

As you know we are a customer based community so we can't access accounts 

Perhaps it would be best for you to contact o2 customer services 

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

[darrenney02]

Thats what I getting on My o2 on the website.

[TallTrees]

Hi @darrenney02 

Regrettably this is not an unknown problem.   

Best to email one of the social media teams mentioned in this guide 

Guide: How to find help & contact O2 

[pgn]

Working for me at 10:20am, both app and web versions. Follow advice given above to reach out to O2 via Social Media, @darrenney02 

[darrenney02]

Phoned o2 and after 10mins on phone and the woman talking to someone from tech they said customers are being moved over to a new billing system and some accounts and numbers seem to be shown an error message.

It could take 24 hours before I can get back in to my o2 is this right. 
They was see I g the same error message I been seeing at there end,

[TallTrees]

Hi @darrenney02 

Good you got an answer from o2 customer services.  Hopefully it will be corrected for you.  It usually does.   Unfortunately you will need to wait 😕 for a while. 

Best wishes 

[MI5]

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@darrenney02 wrote:

Phoned o2 and after 10mins on phone and the woman talking to someone from tech they said customers are being moved over to a new billing system and some accounts and numbers seem to be shown an error message.

It could take 24 hours before I can get back in to my o2 is this right. 
They was see I g the same error message I been seeing at there end,

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@darrenney02 

The change to the new billing system (360) was about 3 years ago.

Customer services feeding you BS as usual.