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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6587 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1333 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2902 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2585 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1944 Views
  • 6 replies
  • 0 kudos

Resolved! Could I speak to someone about getting a Home Boostbox please?

Could I speak to someone about getting an O2 boost box to increase my mobile signal at my house? I can’t find what I’m looking for online and need to find out more about it before I order one. I have recently moved house to an area with limited cover...

RebeccaH by Level 1: Joiner
  • 85 Views
  • 1 replies
  • 0 kudos

O2 Voicemail Personal Greeting set up (Pay as you go)

Hi. I'm currently with GiffGaff but would like to change provider. When setting up a personal voicemail greeting on O2 Pay as you go, can you set up your personal voicemail greeting and then the caller can leave a message straight after your personal...

Katie2288 by Level 1: Joiner
  • 215 Views
  • 0 replies
  • 0 kudos

Resolved! No network

Hi there is no network since morning today

Sarfraz by Level 1: Joiner
  • 72 Views
  • 2 replies
  • 0 kudos

Resolved! No phone

Tracked order said been delivered but not received 

Mich1978 by Level 1: Joiner
  • 66 Views
  • 1 replies
  • 0 kudos

Resolved! Order

Why is my order that I ordered saying in stock but my emails say it’s not

Kw84371 by Level 1: Joiner
  • 61 Views
  • 2 replies
  • 0 kudos

Resolved! New Phone Awaiting Delivery

I ordered an iPhone 11 as part of an upgrade on 23rd September and I've still not received it and there are no updates as to when I can expect it. Anyone else experiencing similar delays?

Resolved! upgrade

i need to speak to someone about upgrading my phone, i cant seem to get through to anyone and live chats is not working.

Ryan251 by Level 1: Joiner
  • 106 Views
  • 4 replies
  • 0 kudos

Can't claim my free chromebook

I bought the Samsung S21 and it won't let me claim my free chromebook, I get to the part where it says upload proof of purchase but nothing happens got an email yesterday saying ghis was fixed but it's still not working I've been trying at least 3 ti...

Correen55 by Level 1: Joiner
  • 974 Views
  • 4 replies
  • 0 kudos

Resolved! Mobile Data keeps cutting

Hi, I have an iphone SE 2nd generation. Recently I have noticed that my mobile data keeps cutting out. The data cuts out when I open an app - eg. Gmail, Facebook, internet etc. The cut out lasts a few seconds and then comes back. I have IOS 15.1 and ...

Dev2 by Level 1: Joiner
  • 185 Views
  • 4 replies
  • 0 kudos

Resolved! Undo tariff change

Hi I changed my tariff yesterday in error.it starts on 01/12/21.how do I undo this so that I stay on my original tariff.thanks.

Kipz1 by Level 1: Joiner
  • 70 Views
  • 1 replies
  • 0 kudos