Get tech support for your O2 issues

Entirely reliant on O2 for internet (no broadband available)

Hi - I can’t seem to get hold anyone real. I have had very bad/zero coverage for a week or so. A problem is noted but no indication as to when/how it’ll be fixed. Don’t even know if it’s an o2 mast. We rely entirely on a 4G router as broadband has no...

I have to cancel my order..pleasa

i have to cancel my order

Sending texts come up "Not Delivered" every time

Can't send texts comes up "Not Delivered" every time.

No pay monthly contract info showing on o2 app

Hi all I recently bought a new phone with a new number and had my existing number transferred to the sim in the new phone. Now I don't have any information on the o2 app relating to my new contract? When I try to sign into the app it gives me the msg...

Resolved! VoLTE

My wife has a sim-free Sony Xperia 5IV with a Vodafone sim-card (bear with me). Vodafone are currently closing their 3G network & are saying that the phone isn't compatible with VoLTE. I have put my o2 sim-card in her phone & its works fine, VoLTE ap...

Swapping a SIM card

I’m o2 business customer and I have massive issues with coverage at my home and place of work.Over years, I received 2 sim cards from o2, but I have never swapped them. Can a new sim help with the coverage issues? If I were to swap SIMs, what do I ne...

Resolved! What shall do if I don't want to renew my current contract?

My curent contract is 18 Month Volt Sim Only, and the renewal date will be 18 Jan 2024. If I don't wan to renew the contract, what shall I do? Thanks.

Issue with service abroad

Hi, I have an O2 Pay as you go SIM and I am currently in Mexico. I also have a Mexican SIM which has good network coverage in most places but my O2 phone very rarely has coverage even when I try to change the network provider manually. This is a real...

Resolved! Apple Watch not activating after 6 days ?

Apple Watch not activating after 6 days. Customer services can’t help.

Not receiving incoming text messages

Hi, I am facing the issue of not receiving any incoming text messages - outgoing text messages are working fine. Everything was working fine up until 18th December 2023, and then incoming messages stopped out of the blue. I have contacted customer se...

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