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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2982 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5070 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15906 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8099 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7470 Views
  • 6 replies
  • 0 kudos

Resolved! All of a sudden not receiving OTP from Paypal and others using two step authentication, HELP!

Hi,All of a sudden my phone has stopped receiving OTP from Paypal and others using two step authentication, strangely it seems to have coincided with termination of Virginmedia contract. O2 Support this is causing me real issues accessing my finances...

xsiv by Level 1: Joiner
  • 283 Views
  • 2 replies
  • 0 kudos

Not receiving OTP codes when abroad (Norway)

I've been in Norway since Wednesday of last week and I'm having no luck in receiving OTP codes here, from companies in the UK. I first hit problems a couple of days ago when I needed to receive an OTP from my bank (Santader) in the UK. I made 3 reque...

Resolved! Multiple text messages

I have sent a message and the recipient is receiving the same message several times?

Mark74 by Level 1: Joiner
  • 226 Views
  • 1 replies
  • 0 kudos

New iPhone pro max

Trying to scan food labels SmartShop Sainsbury’s. No problem with old phone . Lots of problems scanning with new phone

Table1 by Level 1: Joiner
  • 153 Views
  • 1 replies
  • 0 kudos

wifi and 4g calling

I was with Virgin mobile and was switched over to O2 and since then I have lost wifi and 4g calling. I have checked the CSC code which does contain the info you suggest. Looks like I need a O2 firmware update.Can this be sent to my phone, my phone is...

Ann1702 by Level 1: Joiner
  • 395 Views
  • 4 replies
  • 0 kudos

Resolved! Missed call texts and no 4g

I have been migrated from virgin to O2 and since then I have had no 4g and I keep missing calls as my phone does not ring - just sends me a text saying I have had a missed call??? The people calling me are in my contacts but get a voice message askin...

Loulou48 by Level 1: Joiner
  • 322 Views
  • 1 replies
  • 0 kudos

Migration from Virgin to o2 issue

I have not been able to receive text messages or phone calls since my phone migrated on 1st July. Nobody has been able to fix, specialist migration team were supposed to contact me,I’ve heard nothing at all despite many calls to o2. Has anybody else ...

Louise999 by Level 1: Joiner
  • 908 Views
  • 7 replies
  • 0 kudos

Resolved! iPhone 11 Pro Max

Phone isn’t connecting to 4G. Have reset factory settings but phone has been playing up since last iOS update

Dsc by Level 1: Joiner
  • 173 Views
  • 1 replies
  • 0 kudos

Can't Receive Login/Verification Code Texts from ANY Website?

I've not had issues before, but since the weekend I can no longer receive a verification login code from any website; Ebay, Halfords, Lloyds Pharmacy, you name it, no matter how many times they're sent NOTHING will ever come through. Yet a personal t...

Damian227 by Level 1: Joiner
  • 445 Views
  • 1 replies
  • 0 kudos