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Forum Posts

Locked phone asking for password

I have been locked out from my phone and it is asking for a password to access it again, can you help with this request? If not can you advise on how to proceed from here?

BL by Level 1: Joiner
  • 296 Views
  • 1 replies
  • 0 kudos

Resolved! Change of ownership

I don’t know if anyone can help me, as I’m very frustrated.I have called up o2 4 times now regarding change of ownership of my number that has been under my mums name for years (was virgin mobile account before being migrated to o2) and now I’m wanti...

Naomi8 by Level 1: Joiner
  • 1054 Views
  • 3 replies
  • 0 kudos

Resolved! Change to esim

Hiya, I would like to change my new sim card to an esim please. 

Sabrina2 by Level 1: Joiner
  • 1900 Views
  • 1 replies
  • 0 kudos

Massage

Hi there I have problem with receiving sms from abroad.Are you blocking any numbers form Poland ?

Prz by Level 1: Joiner
  • 382 Views
  • 2 replies
  • 0 kudos

Number transfer not happening

It's now been 3 days since I lost service on temporary and old mobile number during the transfer of ownership (basically transferring my old o2 number to new o2 contract).Customer service is like trying to split the atom ! They use the same phrase of...

Emily3391 by Level 1: Joiner
  • 2354 Views
  • 13 replies
  • 0 kudos

Resolved! Unable to make online purchases using Verified by Visa

Hi, I was transferred from Virgin Mobile to O2 yesterday, and the phone and texts are working okay. However, today I have tried to purchase something online with my credit card and the payment was declined by my bank when looking to use Verified by V...

New order generated out of the blue?

Hi all,I just received a text saying my new order is being processed by O2 but I haven't placed a new order? My data allowance seems to have been upgraded but I never asked for this and it looks like I am going to incur a higher monthly charge as a r...

Resolved! Migrating my 02 number from old o2 contract to new 02 contract

Just bought a new phone with 02 contract and been told it is IMPOSSIBLE to move and settle my existing 02 sim only contract. Spent hours trying to sort this with no result. Seems I could get a PAC number and move to a new supplier but not stay with O...

AW64 by Level 1: Joiner
  • 325 Views
  • 1 replies
  • 0 kudos