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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Orders

Hi just wondering where my phone is that I’ve ordered it said next working day but it’s been nearly two weeks

Cal2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Ipad 4G Activation Code

Hello, Ive recently purchased an IPAD with a 4G SIM but its asking for an activation code to enable the mobile data but i wasnt provided one, any help would be appreciated

SJ131131 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Changed number

Hi if you change your 02 number does it become disconnected ? And if someone tried to call the old number does it go voicemail or does it say no longer in service?

Laura40 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! I have my PAC code

Hi I’ve received my PAC code now. Who do I need to contact re this?

HDonnelly by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Collecting a phone

Can i collect my phone with a photo of the passport?

Haki by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Account Frozen

So I defaulted on my account and my account has been frozen, I can no longer call o2 to pay my bill and also can no longer log in to my o2 account due to the fact they need to send a code to my phone (which is blocked) to access it. I truly have no w...

Resolved! New bill

How do I find out when a direct debit will come out of my bank account with a new phone

H3l3n1821 by Level 1: Joiner
  • 2 replies
  • 0 kudos