Get tech support for your O2 issues

Resolved! Getting a replacement eSim for lost phone

My son lost his phone and sim. We have a temporary replacement phone - but need a new sim - preferably an esim to get him up an running again. It is this possible? I'm in Norway on business - so cant call customer services as takes too long on hold a...

Resolved! 5g Sim

HiI have recently had a new phone and need a 5g sim replacement

Resolved! Migration issue o2 to o2 pay monthly

I purchased a phone and contract deal from a 3rd party retailer as the upgrade options through o2 were much more expensive. 10 days after my phone arrived my new phone number has finally been activated (apparently there were o2 system issues). My wif...

Caller id and spam protection

HiJust bought a Samsung S21. Trouble is, I cannot activate the caller ID and spam protection feature - as I could on my old S8. Very useful feature. Have been I touch with Samsung who thought it is an O2 issue. Please can somebody advise?Thanks, Emma

Resolved! How do I change my address?

I'm trying to find and change my address in my account but I can't find it anywhere. When I click 'Manage my details' it takes me to a page where it says 'You may have a billing address linked to some of your accounts. To see or change an address, se...

Resolved! How can I increase my network speed?

My WIFI signal isn’t strong enough. I have a HUAWEI B311-221 router in my caravan and it’s fed by an A-XPOL-0001 antenna using the O2 network. My Amazon Fire Stick shows a Network Speed of 1.36Mbps (or less) and describes this as “poor”. Sometimes it...

Resolved! I urgently need to change my number

Hello, I urgently need to change my number as I am experiencing harassment. Please help if you can.

No mobile data in Europe

Hi,arrived in Denmark 2 days ago and have no mobile data. Have call customer service and advised to reset network settings with no luck. The call got disconnected and I have got network provider voicemail which I can’t access or call back. When I try...

esim activation

hiMy phone is set up and actuated to use but when dealing the number I get the engaged tone

No VoLTE or Visual Voicemail on Android

Hello. Please could somebody advise. I joined O2 last week on a monthly SIM only contract. I have ported my number over from previous provider. I have phoned the call center numerous times and have got no where. I cannot activate voLTE or visual voic...

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