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Resolved! Travelling to the US

Hi All I'm travelling to the US on Thursday. I'm on a monthly tariff. I wanted to first buy the £6 bolt on and then thought I'll buy just data as the US is in Zone 1. However, I am unable to buy any of those and can only buy Zone 3. I was on My O2 an...

Resolved! Roaming calls from australia to the UK

Does my roaming include calls from Australia to the UK? I'm on a pay monthly package with a roaming bolt on.

My Account

Hi, I can’t log into Myo2 account. It keeps saying Oups something went wrong, you may not have access, I’ve been using this service for years. Any ideas what’s going wrong?

Resolved! Call log

I transferred from Virgin to O2 last May. I recently had cause to check back through my call log for an incoming call and was surprised to find a huge gap from last May to the end of January this year. Do O2 limit the length of the call history on my...

Resolved! Waiting to move my number

Hi,I recently moved to o2 , over a week ago abd opted to keep my old number. My pac was rejected online. Went to o2 support who logged the problem. Days later still no resolution and no contact from o2. What now? Still paying my okd provider nearly 2...

New sim swap not working

I got my sim swapped in store last week. I was told it would begin working within 24hours. I got the confirmation message instantly. It has almost been a week and it is not worked. I have no signal at all. I am paying for a sim that doesn't work at a...

No 4g but full bars

I often have no ability to use my data but I have full service bars. This used to happen not often but not it is all the time. Its also where ever I go. If it doesn’t get sorted I’m looking to leave o2. Can anyone give me some guidance on what 4g set...

Account Issues

Since joining O2 from another provider I have loved it. I was on a rolling contract of £12.99 a month, but decided to upgrade to a new phone & contract, which I did. The new phone arrived and contract etc was adjusted on the app and website according...

how can i contact O2 to reactivate my 4G without calling them as my phone has been deactivated

Hi i have no access to my phone calls as my 4G has been deactivated. I am abroad alone and cannot call the help lines. Can i get it reactivated through online means.

Wrong number

I added a bolt on of £10.50 to the wrong number this morning. It went to (REMOVED) and it should have gone to (REMOVED). Can this be changed

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