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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Disney +

I was explained when I upgraded my phone in August 2021 that I would get 6 months of Disney+ however it won’t let me sign in, it says “Did you cancel or let you subscription end?” I have done neither so what’s this about?

N05H1E by Level 1: Joiner
  • 1 replies
  • 0 kudos

Norway Mobile Data

HelloIm currently in Norway using my iPhone 13 pro max which is connected to the N Telenor mobile network, my phone is only getting the E symbol for mobile data. I do recall when the ship I’m on first entered mobile phone range of Norway it connected...

Iphone notifications

Why is it that sometimes I do not receive notifications for some texts in the form of sound and banners. Its not always, just sometimes. I had this problem with my previous phone and have just upgraded to 13 pro max so expected the problem to disappe...

Jude1960 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Vergin media

So I've gone to sort out the o2 and vergin media volt thing you got going on but it's saying I'm not eligible for it because I can't get it at my address but I have it installed already can you help out please

Resolved! How do I set number of rings before voicemail cuts in

I have a Motorola g10. I realised the other day my phone just keeps ringing if unanswered and doesn't cut into the voicemail. I have a message set up etc but can't find how to set how to let it go to ansaphone thank you

Resolved! Coverage

So for the last couple of days I’ve had no signal ( 3G or 4G ) when I’ve been away from my home where I have wifi! I’ve checked online ( obviously when I’ve been at home ) and O2 says there’s a mast fault in my area! I work every day, and spend a lot...

LizQ by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! How do I speak to someone!?!

I spoke with someone via online chat on 24th October but they haven’t done what they promised. I’m now finding it impossible to access online chat or find a contact number so that I can speak with someone again.My network connection is virtually non ...

DippyDuck by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! My order

Hi please can you check if there is any update on my orders? One is and ipad and the other is and iPhone 13 Pro max. I cant find these on track my orders

Kelly18 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Keep my number - request could not be completed

Hi I have tried several times now to use my PAC code from VOXI to keep my number moving to o2 sim. Every time I fill out the form I get a rejection email ‘information provided for our security checks is incorrect’ there is no explanation of what info...

Nathan02 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Could I speak to someone about getting a Home Boostbox please?

Could I speak to someone about getting an O2 boost box to increase my mobile signal at my house? I can’t find what I’m looking for online and need to find out more about it before I order one. I have recently moved house to an area with limited cover...

RebeccaH by Level 1: Joiner
  • 1 replies
  • 0 kudos