Tech Support
Do you have a technical issue? Ask our community members for help and support.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! I Can't Top Up My Phone

I've tried topping up from the app and browser page numerous times and I'm finally fed up. I can use vouchers from the shop but they seem to switch my tariff, which is not ideal. I said 'seem to' because I've used a voucher just once, and it gave me ...

Resolved! SIM

I didnt received my SIM card. And tracking number doesnt work.I switched from monthly payment to pay us you go, as temporary live abroad. My SIM already deactiveted, I still didnt get new one. Where to contact? Thank you

Starbucks by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Network

Hi, I’m in the Cambridge area but don’t seem to be getting any network coverage. Is there an issue at the moment?

Resolved! Bolts on

Hi I’m trying to add more data as a bolt on but when I click add bolt on nothing comes up can some please help or add this on for me

Si1981mon by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! NHS Discount

I’ve uploaded a pay slip but had no response it’s been over 3 days to be reviewed.

measa by Level 1: Joiner
  • 2 replies
  • 0 kudos

How do I activate volt?

Hi, I am a member of both virgin media and O2 but can't find anywhere to just login or confirm the two.

Kenshin by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New O2 sim - PAC code

Just received new O2 sim. I gave my PAC code (leaving Three) when I signed up to O2. I've put the new SIM in my phone and have a new number - which came with the O2 sim. Do I just need to wait for the transfer or do I need to do anything else? Should...

Micky777 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Help

My phone is smashed up at the back and I have insurance but how do I claim for a new phone please?

Creedy by Level 1: Joiner
  • 4 replies
  • 0 kudos