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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Bolts on

Hi I’m trying to add more data as a bolt on but when I click add bolt on nothing comes up can some please help or add this on for me

Si1981mon by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! NHS Discount

I’ve uploaded a pay slip but had no response it’s been over 3 days to be reviewed.

measa by Level 1: Joiner
  • 2 replies
  • 0 kudos

How do I activate volt?

Hi, I am a member of both virgin media and O2 but can't find anywhere to just login or confirm the two.

Kenshin by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New O2 sim - PAC code

Just received new O2 sim. I gave my PAC code (leaving Three) when I signed up to O2. I've put the new SIM in my phone and have a new number - which came with the O2 sim. Do I just need to wait for the transfer or do I need to do anything else? Should...

Micky777 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Help

My phone is smashed up at the back and I have insurance but how do I claim for a new phone please?

Creedy by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Voicemail Set UP

Hi Everyone,Im struggling to set up voicemail on my samsung 8 it will not give me the option to turn off or on when i press 1 on the keypad, can anyone help?I am on a pay monthly tariff.

Paul292 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Changing security password

I am locked out of my security password to change it, how do I reset it so that I can change my security password?

Jeanette1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Pixel 6 pro not charging

Hi I received my pixel 6 pro today, it had 65% charge, but will not charge via usb cable. It will charge wireless however I that's not acceptable. Why is it not charging via USB cable. The phone doesn't come with a charger so how am I supposed to cha...

Resolved! Upgrade with wrong address

Hi all I called for an upgrade today and they have logged the wrong phone and delivery address? I’m slightly worried I’ve been scammed? It was a good deal as I was going to leave but was agreeing as I had all the correct emails txts, slightly worried...

Dex27 by Level 1: Joiner
  • 1 replies
  • 0 kudos