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Resolved! How to get a PAC code when mobile is broken

Hello - so I need to get my PAC code as moving to a new provider.However my mobile screen is completely smashed so I cannot view messages & am being told that the only way O2 can send me my PAC is via text? This seems ridiculous as so many people mus...

Resolved! esim card ----no data on samsung galaxy z flip5

I received my phone on the 3rd of Jan, but he esim card didn’t work (said no sim card)Yesterday morning I went into an o2 shop for helpThey gave me a QR code for a new esim cardI did the following:SettingsConnectionsSIM card managerClicked the + butt...

Apple Watch Series 9 unable to migrate existing plan to new watch Error Code 26

So, bought the series 9 watch - setup on iPhone - no issues from Apple end. Then, I tried to setup mobile service. Followed all the prompts including logging into O2 account and selecting “Move an existing Airtime plan to this watch”. But next screen...

Data-only SIM

I’d like to add an additional Data-only SIM to my existing account but not sure how to.

App will not open

App has stopped working it asks me to wait 48hrs when I log in

Entirely reliant on O2 for internet (no broadband available)

Hi - I can’t seem to get hold anyone real. I have had very bad/zero coverage for a week or so. A problem is noted but no indication as to when/how it’ll be fixed. Don’t even know if it’s an o2 mast. We rely entirely on a 4G router as broadband has no...

I have to cancel my order..pleasa

i have to cancel my order

Sending texts come up "Not Delivered" every time

Can't send texts comes up "Not Delivered" every time.

No pay monthly contract info showing on o2 app

Hi all I recently bought a new phone with a new number and had my existing number transferred to the sim in the new phone. Now I don't have any information on the o2 app relating to my new contract? When I try to sign into the app it gives me the msg...

Resolved! VoLTE

My wife has a sim-free Sony Xperia 5IV with a Vodafone sim-card (bear with me). Vodafone are currently closing their 3G network & are saying that the phone isn't compatible with VoLTE. I have put my o2 sim-card in her phone & its works fine, VoLTE ap...

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