FYI Porting an e-sim to a new phone
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02-10-2022 00:50 - edited 02-10-2022 00:51
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02-10-2022 00:50 - edited 02-10-2022 00:51
Just to update everyone, it seems O2 have recently improved their process to transfer an esim to a new phone.
I phoned today to request a new e-sim pack as described in their help and support pages, and also on this forum.
However, it was all done in 10 minutes online. A new QR code appeared in the "My O2" web site and after I scanned it on my new iPhone, the number ported instantly.
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on 02-10-2022 09:54
Yes, it's a new feature added in the last week or so.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 02-10-2022 11:11
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on 02-10-2022 11:11
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on 02-10-2022 11:18
No, not seen anything and most likely only for those that have been moved to the new system so far.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 03-10-2022 12:20
10 minutes?! That's fantastic. Let's hope this becomes the norm 👍
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on 03-10-2022 13:33
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on 03-10-2022 13:33
Would be nice if you could swap from standard SIM to eSIM that way, as I did with Vodafone
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on 06-10-2022 12:04
Would be nice if all customer services knew about it, just called and only way they said was posting an sim pack or going to a store.
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06-10-2022 12:08 - edited 06-10-2022 12:10
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06-10-2022 12:08 - edited 06-10-2022 12:10
@ari5t0tle405632 wrote:Would be nice if all customer services knew about it, just called and only way they said was posting an sim pack or going to a store.
Tagging @Martin-O2 for info - any clarification in this, as per my post on the relevant Guide earlier in the week?
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on 27-03-2023 12:15
Obviously not on all customer support training as I was told post or store were the only alternatives.
😕
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on 27-03-2023 12:19
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on 27-03-2023 12:19
@Magyver1 wrote:Obviously not on all customer support training as I was told post or store were the only alternatives.
😕
Seems to be easier to do after your account has been migrated to the new billing system, 360, @Magyver1:
https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/m-p/1598402/highlight/true#M39424

