Sim to eSIM transfer not worked

Baldrick · ‎12-10-2025

Hi,

I’ve transferred my sons phone to a new device and it prompted me to transfer to eSIM which I did. It has now switched off the physical sim but not activated the eSIM and I can’t get through to O2 as out of hours. He needs the phone tomorrow. Any ideas?

MI5 · ‎12-10-2025

@Baldrick

Check in his My O2 to see if there is an esim awaiting activation.

If not, you'll need to contact O2 from 8.00am in the morning Guide: How to find help & contact O2 or go in store with photo ID.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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