FYI Porting an e-sim to a new phone

[DrB]

Just to update everyone, it seems O2 have recently improved their process to transfer an esim to a new phone.

I phoned today to request a new e-sim pack as described in their help and support pages, and also on this forum.
However, it was all done in 10 minutes online. A new QR code appeared in the "My O2" web site and after I scanned it on my new iPhone, the number ported instantly.

[MI5]

@DrB 

Yes, it's a new feature added in the last week or so.

[pgn]

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@MI5 wrote:

@DrB 

Yes, it's a new feature added in the last week or so.

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Any reference to that new process on the forum yet, so it can go into the relevant Guide(s), @MI5?

[MI5]

No, not seen anything and most likely only for those that have been moved to the new system so far.

[Breanna]

10 minutes?! That's fantastic. Let's hope this becomes the norm 👍

[Enlli]

Would be nice if you could swap from standard SIM to eSIM that way, as I did with Vodafone

[ari5t0tle405632]

Would be nice if all customer services knew about it, just called and only way they said was posting an sim pack or going to a store.

[pgn]

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@ari5t0tle405632 wrote:

Would be nice if all customer services knew about it, just called and only way they said was posting an sim pack or going to a store.

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Tagging @Martin-O2 for info - any clarification in this, as per my post on the relevant Guide earlier in the week?

[Magyver1]

Obviously not on all customer support training as I was told post or store were the only alternatives.
😕

[pgn]

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@Magyver1 wrote:

Obviously not on all customer support training as I was told post or store were the only alternatives.
😕

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Seems to be easier to do after your account has been migrated to the new billing system, 360, @Magyver1:

https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/m-p/1598402/highlight/true#M39424