Apple Watch Cellular not activating

[Pentaquark]

Hoping someone can assist...

I bought an Apple Watch series 8 direct from Apple earlier this week and went through the Watch app to activate the mobile plan for the watch.

Since triggering the process, the app is stuck on 'O2 Activating' and the watch has not activated the cellular functionality.

Can anyone point me in the right direction for a solution?

Cheers

[gmarkj]

Unfortunately o2 decided to remove the advisors on t community @wendy03 so no-one here can help.

You will need to keep trying customer services. 8am seems to be the best time.

Call on 202 or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

Guide: A Guide to Skype 

Or message on social media:

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[Andrewdhislop]

I have called o2 customer support twice quoting the “code 08” that the Apple Watch app suggests and have not received the text. They haven’t got a clue what it means, and can see that it is not active on my account. They haven’t pointed me back to Apple or an O2 shop to resolve. Poor show o2.

[pgn]

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@Andrewdhislop wrote:

I have called o2 customer support twice quoting the “code 08” that the Apple Watch app suggests and have not received the text. They haven’t got a clue what it means, and can see that it is not active on my account. They haven’t pointed me back to Apple or an O2 shop to resolve. Poor show o2.

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The Activate Apple Watch Guide asks for contact to be made not via phone but via Social Media, @Andrewdhislop - a UK-based and highly technical team - have you reached out to O2 that way? Use one of the two recommended ways below, and do search the forum here for people with that problem, sometimes ways of fixing it have not made it into the guide yet. Good luck!  And be persistent via Social Media, seasonal demands mean there are less support staff available, but they do respond eventually.

• X (formerly known as Twitter) – DM
• Messenger – @o2uk

[Andrewdhislop]

I have called customer support (202) again as per the Apple Watch apps guidance. The code 08 means nothing. I was told to order the eSIM only via the o2 website. This did not work either. I called again and had a very helpful lady who placed the order for the watch eSIM only and hopefully my issue will be resolved within the next 24 hours when I add the eSIM to the phone.

[pgn]

Well done, @Andrewdhislop - persistence and a degree of luck with the agent you managed to get on the call to 202. Fingers crossed O2's other systems let everything happen now as it should 🤞

[MI5]

Personally, I'd be concerned......

[jonsie]

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@MI5 wrote:

Personally, I'd be concerned......

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As would I

[Andrewdhislop]

Thanks! Me too! I've got the new number activated  but no eSIM yet! One hurdle down. A few more to go! Happy New Year!