no outward service

Anonymous · ‎25-02-2017

Why is my phone refusing to send voice/text/data yet receives voice text data ?

adamtemp64 · ‎25-02-2017

may be an account issue or an network issue

network try this https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-e...

account http://www.o2.co.uk/contactus

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Cleoriff · ‎25-02-2017

Hi @Anonymous ....it 'may' be a sim issue. Remove sim, clean gently with lint free cloth, reinsert sim...then reboot the phone. If the problem persists (and isn't network related) then pop instore and get a new sim ...

Veritas Numquam Perit

MI5 · ‎25-02-2017

Check your bill is paid as an outgoing bar may have been applied.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎25-02-2017

it isn't the SIM receives voice/text new number is also recognised I just can't send voice/text/data. Half done job by the techs at O2 i am guessing.

Anonymous · ‎25-02-2017

It's a PAYG and in credit

Call 4445 Customer Care ...

- "your mobile is currently inactive" please contact Customer Care" ...

obviously how to keep idiots occupied for hours in an infinite loop !

Anonymous · ‎25-02-2017

still this was helpful :-

No se encontró la dirección de correo electrónico especificada. Compruebe la dirección de correo electrónico del destinatario e intente enviar de nuevo el mensaje. Si el problema continúa, póngase en contacto con el departamento de soporte técnico.

Couldn't find the email address of Tech Support - try contacting Tech Support ! another infinite loop

adamtemp64 · ‎25-02-2017

use live chat .

But did you port your number from another network recently ?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎25-02-2017

yes and its linked to the phone

adamtemp64 · ‎25-02-2017

which network was it on before this sounds like a partial port

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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