Solved: Device plan with VM

MJ6 · ‎23-12-2024

Hi!
my device plan with Virgin Media ended in November 2024, however, o2 are still taking the money for it from my bank. What’s going on? Any help would be great as o2 customer service is not great!!!

Enlli · ‎23-12-2024

If it was your device plan that ended then your airtime payment with O2 would still continue.

The device and airtime were separate

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

MI5 · ‎23-12-2024

@MJ6

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎23-12-2024

If it was your device plan that ended then your airtime payment with O2 would still continue.

The device and airtime were separate

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

jonsie · ‎23-12-2024

If you are still being charged for the device plan

Then you need to contact Virginmedia if the device plan was originally with them

0345 454 1111

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

Device plan with VM

How to get a SIM card

Where are my end of month's texts?

BPI Subscription

Can't cancel order for a PAYG rolling plan sim bec...

Pay As You Go BPI Subscription