Unable to switch SIM only deals - "Sorry We Can't Complete Your Order"

[kate_kate_kitty]

I'm trying to switch from my current Pay Monthly plan to the 40GB Data, 24 Month, SIM ONLY PLAN but keep getting an error screen "Something went wrong".

My device is fully paid off and I just want an eSim.

It keeps kicking me out after Step 1 of 5 in the checkout process. 

So, selected the offer, chose my extra, selected eSim and selected iPhone.

Confirmed my address details, eligibility check and contract info & summary. When I click continue (to step 2) it throws me out of the checkout process and gives me the error screen saying "Sorry we can't complete your order" and below this a red exclamation icon next to "something went wrong".

I've tried everything I can think of:

- checking out on different browser

- clearing cookies

- checking out on iPhone

Please help!

[MI5]

@kate_kate_kitty 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook (https://o2uk.co/O2CFB) or Instagram (https://o2uk.co/O2CIG) 

Or you can call them on 0800 081 0255

Thanks